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Response to nitpicker (Original post)

Fri Jun 30, 2017, 10:10 PM

2. Choice

Hi there, I work for the VA, and from the feedback I hear and experience from Veterans, it's pretty clear to me that the 3rd party administrator of Choice is one of the biggest complaints we receive. I think, and this is my opinion, that perhaps they were not prepared for the volume. There is an issue with timeliness in getting their appointments on the outside, ironically. Many many try Choice and ask to come back inside VA for their care. Funding is a core issue for VA and the programs because of the VOLUME of patients we serve and their complex needs.

I think there is a need for Choice for specialized treatment that we do not have inside, and for Veterans who have to travel too far to a VA clinic or hospital, but what we offer our Veterans is unique and not something they get on the outside, and they see that. All everyone hears about is the negative, I wish more could see how hard we work and honor our beloved Veterans.

If you are a Veteran, thank you for your service.

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Replies to this discussion thread
Arrow 6 replies Author Time Post
nitpicker Jun 2017 OP
Kaleva Jun 2017 #1
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AC_Mem Jun 2017 #2
Victor_c3 Jul 2017 #4
AC_Mem Jul 2017 #6
DashOneBravo Jul 2017 #5
nitpicker Jul 2017 #3
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