Full Disclosure: I was born and raised there and will always be a "Yinzer" so I'm definitely biased. 
Don't get me wrong...This is a great heartwarming story and Southwest should be proud of their employee and Ms. Rowan has forever secured her place as a great and kind human being. I congratulate her on her fantastic display of humanity. 
The airline industry, our country and this world need more people who do unselfish acts of kindness without expectation of reciprocity.
It's also what people in Pittsburgh do. As many places as I've lived and traveled to I can't say I've encountered kinder, more generous people than Pittsburghers an I count myself lucky to be forever one of them, wherever I may go.
If it's not too much trouble let's say an extra prayer for Stacy Hurt as she battles cancer.
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