Reply #5: My experiences have been pretty positive, same as Americans on theother

[nosmokes]

of the line. But I always try and make a personal connection w/ the Indian techs/operators. If the dude tells me his name is Pete and he's obviously more at home with cricket than baseball I'll make a joke or something and get his real name out of him and let the dude know I realize I'm dealing w/ a real live human being on the phone. I've usually gotten pretty good sevice after that. After all, It's not as if it's their life's ambition to sit in some windowless cavern listening to a bunch of spoileds Americsans bitching and moaning about their POS Chinese made something or other falling apart because they wanted to save a couple of bucks instead of getting something of quality that works.