Comcast Bills Name Complaining Customers As "Bitch Dog" & "Scrotum Bag"

[matcom]

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Until recently, LaChania Govan's complaints about Comcast's service seemed relatively tame. The 25-year-old Elgin mother of two said she was put on hold, disconnected, even transferred to the Spanish language line.

But after persistent problems with her digital recording system forced her to make dozens of calls to the cable company in July, her August bill came with a change really worth complaining about: In place of her name were the words "Bitch Dog."

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"If this is not that customer's name, it shouldn't be on that bill," said Patricia Andrews-Keenan, vice president of communications for the company. "But we don't know why that happened. It's obvious that that's inappropriate to have a name like that on that account."

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In that case, Jefferoy Barnes, 44, of Maywood received four pieces of mail from the company that included the words "scrotum bag" in the line with his name.

http://www.chicagotribune.com/business/chi-0508170154aug17,1,5769158.story?coll=chi-news-hed