Reply #2: Thanks for the reply!

[Steerpike]

Here is what HP e-mailed me back:

"Thank you for contacting HP Optical Drive Support. Given your situation,would you please disconnect any other optical drive(ifexists),then check if the drive has been properly recognized by BIOS duringbooting up first?If you already have more than one drives installed on your PC, please make surethe jumper settings were properly set for your drives.And if there is any abnormal mark in Device Manager?If exists,please try todelete it,and retry to seach all hardware changes. check if there is anyimprovement?Still no help，please install the latest drivers for the IDE controller andmotherboard of your computer check whether the problems remain the same.And will you please install the drive in another PC for further diagnose?Any additional questions, please do not hesitate to contact us. Best regards,"


can someone translate this for me? what is an IDE controller and where do I find drivers for it...