Reply #8: Lol, I thought you were a mindreader

[canetoad]

What I meant was, say I ring tech support tomorrow with a cable connectivity problem. Is it databased somewhere that yep, in 10 years every request for service has been a legitimate fault of the ISP?

And like your database woman, can techs look up a list of know loonies and incompetents to get a clue about diagnosis of the fault?

I have enormous patience with adult computer beginners, having taught a number of classes. I can tell you do too. One of my faults is that I cannot understand lack of curiosity about how things work. Ms Database may have heard the term somewhere, hell, her reasoning has a kind of logic to it. But she alone is responsible for educating herself so that she doesn't come off looking like an ignorant jerk.