Reply #93: I doubt that

[Tangerine LaBamba]

You're still missing the point. No one threw me a bone, and your assumption is faulty. I didn't know their return policy; if I had known it, I'd never have purchased an HP product in the first place.

I bought it, and, in doing so, I voluntarily agreed to play by their rules.

And, therein lies the matter of civility. I never felt "connected," as you put it, with the young woman who caught my call. Rather, I acted like a mature adult and abided by the rules. It was all up to me.

She's used to people "asking for the manager," and other kinds of "I know better than you" behavior, and that's why she went out of her way to make sure I was taken care of. In this world, as I've learned after almost forty years as an attorney, you get far more satisfaction by behaving well than you do by copping an attitude.

I do hope you can see the difference and begin to understand my original post. I wish you luck.