Reply #5: the "helpless" desk

[radfringe]

back in october we received a rate increase from Comcast cable, along with the notice was a deal for $2 more a month we could get the movies on demand

we went to the comcast area in our area, signed up for the on-demand, got the box, the remote and all the instructions.

I hooked everything up, cable was working fine, but not the ON-Demand

over the next two weeks, we made numerous calls to the 'helpless desk', had a technician out at the house who ran all new cable.

on-demand worked ONCE.

Idiocy: one person on the helpless desk told us the signal came over the air, like wireless or the radio and it must be overcast where we live and that's why we were unable to get a signal.

gee I wonder why we needed a cable to go from the street into the house and connect it to the box/tv? and if it was wireless and cloudy out - why were we getting the regular cable stations and not the on-demand?

the last straw was when we finally got a manager on the line - after a half-hour of back and forth, nothing resolved, still no ON-DEMAND working - the idiot says he'll give us credit for free on-demand for 6 months....

:wtf: they could give us free on-demand for life and it wouldn't do any good because we weren't able to get it working!!!!!!

that week we signed up with DISH-TV, thursday night the dish was up and we were watching TV. Next day we went to the cable office to drop off the box/remote and cancel the service

we walk in and the woman behind the counter asks "Still having problems?"

my partner plunks the box on the counter, smiles and says "Nope - WE GOT DISH-TV, here's your equipment, I want to cancel my account"