Outsourcing to India : The USA is disnterested but the UK is interested

[OhioChick]

POSTED: Tuesday, February 12, 2008
FROM BLOG: SouthAsiaBiz - Doing business in South Asia, including business in Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan and Sri Lanka.

The following blog post is from an independent writer and is not connected with Reuters News. The opinions and views expressed herein are those of the author and are not endorsed by Reuters.com.

In my previous post, I wrote about American companies’ growing disinterest in outsourcing operations to India. Interestingly, American companies may be losing their interest but companies of United Kingdom are getting interested. Tesco, a major UK based retailer, entered the US market in November last year.

The USA retail market is very competitive where retail giant like Walmart is controlling majority of the market. In order to survive the stiff competition, the retailer established its office at Bangalore in India in 2004. Since then, with its valuable service, Tesco Hindustan Service Center established itself as a major organization helping Tesco to achieve its goal. Business Standard reports:

Tesco Hindustan developed a solution for the store ordering system which reduced major incidents, ensuring the replenishment system worked absolutely fine.

Re-designed the business process and IT landscape for the £5 billion UK fuel retailing business, filling missing links and automating processes

The commercial invoice processing team is switching suppliers to sending invoices electronically and, while making reports, providing value-added analysis around them

Tesco in India has played a major role in Tesco in the US. “There, for the first time, Tesco has deployed an operating model which has been planned, installed and is being supported out of India,” according to Meena Ganesh, CEO of Tesco Hindustan.

This model integrates functions such as finance, payroll and personnel, on top of which sits the information technology layer.

http://in.reuters.com/article/blogBurst/businessNews?type=businessNews&w1=B7ovpm21IaDoL40ZFnNfGe&w2=B8eUX5rVs9AwzBi0qP1RwVk9&src=blogBurst_businessNews&bbPostId=Cz6AjiXodBABACz4dhuKWQYJ1QCzCTDvVAO9lnmCzBkZaAQt5T6w&bbParentWidgetId=B8eUX5rVs9AwzBi0qP1RwVk9

[cornermouse]

1. I wish I could believe that.

Anytime you have to deal with tech support or other online help, you're fighting an uphill battle. The lack of help has made me come to to the conclusion that there's no point in spending extra at time of purchase for tech help that is ineffective. And try making a repair appointment with a U.S. company. I've given up on that as well. Service is either lousy or nonexistent and I don't think the companies care.