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Edited on Thu May-25-06 10:55 PM by pitohui
northwest, delta, klm, air france, some other airlines are part of the skyteam alliance
therefore air france is supposed to try to help even tho she bought the ticket thru delta
if there is any authorization number or ticket number on the fax it would be helpful to have that, otherwise, have the name of the person you spoke to or SOMETHING your daughter can tell them at air france
unfortunately air france is notorious for rude service and the passenger or wanna-be passenger dare not show the slightest sign of distress or impatience or they really freak out -- or so rumor say, i've only flown klm (who they're merging w.) and haven't personally noticed anything especially dicey
but warn your daughter that no matter how distressed she gets it might be better to make a point of showing no emotion and just being v. patient -- this advice might be totally unnecessary as the stories i've heard are almost universally abt charles de gaulle, the airport everyone loves to hate, so she might not even encounter any air france "dragons" elsewhere
good luck to you, you know what? everything WILL be fine, she WILL get home, but i will be honest and admit that air france does not always enjoy a reputation for getting it right the first time
so do not panic if they don't put her on the first plane out and if there is a delay
they get around to doing their job eventually
if your daughter speaks french, it may help her get better treatment from some of the clerks, but eventually someone WILL help her
if you have the name of the clerk who said your daughter would be reimbursed, honestly, if i was being too run around by air france, i would do as said, get the ticket, apply for reimbursement from delta when safely home
but if you are not sure who you spoke to and have no proof of what was said, i would be a little cautious there, maybe call back again and confirm this information first, maybe i'm a little anal and nervous tho but where money is involved i'm really super cautious
it seems like it would only be the morocco to europe part where the paper tix would be needed and after that (europe to usa) she could get home on e-tix, i'm not too clear on that, but i've only needed paper tickets in africa and never in europe, haven't done spain or morocco either tho so i'm a bit out on a limb here
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