Sprint/Nextel Cellular Customers

[Coyote_Bandit]

Do you receive lots of solicitation calls from the company? If not, how did you get them to stop calling you?

My number is on the national do not call registry. Not that it matters since they are permitted to call because of the existing customer relationship. I've phoned Sprint/Nextel customer service several times in an effort to stop the solicitation calls. I've asked every Sprint/Nextel phone solicitor I've talked to to remove me from their database and not to phone again. I've returned calls to the Sprint/Nextel solicitors and pressed all the numeric entries required to opt out of calls. I've emailed the company.

Still the calls continue. And the ***ONLY*** solicitation calls I ever receive are from Sprint/Nextel. I received two calls from them in a two hour period today. And I am aware of eight calls in the last ten days. This is intrusive, unwarranted harassment.

Bastards are wasting their time calling me. As soon as there are more options available here they are history.

[goclark]

1. My cousin has the same problem with sprint

I have verizon and I've had 1 call so far.

[Coyote_Bandit]

3. I would switch to Verizon but

sadly they do not offer service here.

[AlCzervik]

2. i used to get calls from them, the calls have been replaced by text messages.

[Coyote_Bandit]

5. I don't

do text messages. Used to. Alot. Decided I didn't like being tied to the phone. I did not include the feature in this calling plan.

The only other major carrier here is AT&T/Cingular. Can't stand them. Had coverage problems with them in the past.

Maybe after I beat my phone to pieces with a hammer and cancel my current plan I will switch to a pre-paid phone.

Damn I hate these calls.

[AlCzervik]

6. i don't text at all but i guess i must have that feature available.

damn kids and the new fangled phone things, getoffamahlawn!

[Coyote_Bandit]

10. .

:)

I agree, simple and functional is good. Does everything I need a cell phone to do.

[BlueStorm]

4. No I don't thankfully

but when I call them to pay my bills they usually would solicit something. My contract is almost up and I am going to cancel it altogether since I no longer have to pay a termination fee.

I do however dislike their customer service, I have had many times where they tell me one thing and it turns out to be something else that gets me in trouble. I am switching to Centennial as they don't have a security and credit rating system.

Blue

[goclark]

7. Thanks for the infor Blue nt

[Coyote_Bandit]

8. I've noticed the same thing

and I have talked to customer service a lot lately. They even solicit when you call to complain!

I try to be civil to the workers taking the call. I have had several tell me that they really wish they didn't work there. I also had one tell me that I had to contact each call center and have my number removed from each individual call center database. Of course, he didn't tell me how to do that.

[BlueStorm]

19. Today I've dropped them and now am with Centennial...

I have heard that they are very good so I am staying with them. Besides with all of the other major companies I would have a $500-$600 security deposit and I just don't have that kind of money.

Blue

[Celeborn Skywalker]

22. I work for sprint customer service.

Unfortunately, we are required by the bosses to try and sell things at the end of every call regardless of reason for the call. Please don't blame the workers and blame the shitty corporate policy instead.

[matcom]

9. Nextel customer here

no calls at all :shrug:

[Coyote_Bandit]

11. Ahhhhh, lucky you

I'd be happy to share....

:evilgrin:

[landdaddy]

12. Sprint here

got several for awhile and then in a voice mail, that I listened to all the way through, they said if I didn't want anymore calls to press a certain #. I did and no more calls. This was ~5 months ago.

[Coyote_Bandit]

14. Happen to save that message?

Please forward ASAP....

:)

[LibraLiz1973]

13. I've been a Sprint PCS customer for 7 years

And I've never gotten a call.

I also have awesome reception & anytime I have dealt with customer service I've gotten what I needed/wanted.

:shrug:

[Coyote_Bandit]

15. Be forewarned then

I've been a Sprint customer for nearly three and a half years. Never used to get calls at all. Then they started. Probably about six months ago or so. And I cannot get them stopped.

[LibraLiz1973]

16. Nooooo

I'll freak out!! lol

What the hell are they soliciting?

[Coyote_Bandit]

17. Different things at different times

The most common seem to be to upgrade the calling plan to either include more phone lines or more minutes. I have gotten a few calls trying to get me to upgrade my phone or the features I use. The two calls I got this morning were for different things - a new phone and additional phone lines.

I don't think I have ever used more than my allotment of anytime minutes. I don't text message and don't want to. I'm happy without a camera phone. I'm happily single and live alone so I have no need for additional phone lines. And the little flip phone I have is less than two years old.

They are wasting their time. And hacking me off. Obviously. :)

Hope you do not have the same experience.

[LibraLiz1973]

18. I totally see why your pissed

I'd be breathing fire too

[chknltl]

20. Nary a one....

Sprint PCS I think...although when the bill is a bit overdue I have been called for an explanation by Sprint.

[Nicole]

21. I did, don't now

The calls stopped when I told them to cancel my service because of it. They apologized & said it wouldn't happen again. I haven't had a call since then & that was 6 months ago.