Thank you for writing eBay in regard to item number 190079809112.
The recent items listed with the ljr4008 account were the result of an
unauthorized account takeover. We were not aware of this activity until
some time after the listings appeared on the site. Once we became aware
of this activity, immediate action was taken. We are now in the process
of restoring the account to its true owner. However, the transactions in
question should be considered null and void.
Allow me to offer some possibilities why this could have occurred.
If the user had a relatively simple password or password hint question
it is possible that a third party was able to gain access to the account
by guessing the password.
It is also possible that the user could have unknowingly provided his or
her password to another party. Some eBay members have reported receiving
messages asking for User IDs and passwords. These messages appear to
come from eBay Support, but in fact are not. eBay will never ask for
sensitive information of this nature through email.
Finally, there are a number of computer viruses in circulation that log
and record keystrokes. It's recommended that computer users keep their
virus alert software up-to-date, and check their system often for
problems. A firewall for high-speed Internet users is also highly
recommended.
Please be aware that eBay urges caution when purchasing high-priced
items, especially if the price seems too good to be true.
We do not recommend the use of instant cash wire transfer services such
as Western Union and MoneyGram, and we ask that users decline sending
payment in cases where these are the only methods of payment offered by
the seller. Generally, if payment is sent using an instant cash wire
transfer service and the item is not delivered as promised, no recourse
is available for recovering funds. In most cases, a verified escrow
service should be used when purchasing high dollar value items. More
information on the benefits and risks of individual payment methods can
be found at:
http://pages.ebay.com/help/pay/payment.html I understand your frustration regarding this matter and apologize for
the inconvenience it caused you.
Sincerely,
Wilhelm
eBay Customer Support