Fucking Home Depot sold me a used door as new!!

[commander bunnypants]

Shiny new packaging too. My contractor just called. It has holes drilled in it, some old caulk, scrathes on the metal and a sagging screen

Never again

Bastards

CB

I am pissed

[LeftyFingerPop]

1. Take the fucker back...

get your money back, and insist on an additional 25% credit. Tell them if they don't give you the credit, you will pitch a fucking fit, protest in their parking lot, and write a letter to the editor.. trust me, you will get the credit.

[commander bunnypants]

2. good idea.

contractor is taking care of it.

CB

[LeftyFingerPop]

4. Good...

and I'm sorry this happened.

I'll tell you what...I have a hot button for things like this.

If I were doing a project myself, had the old door ripped out down to the rough opening, and was getting ready to fit the new door in and saw it was used...I'd be so pissed I would probably take the thing back and smash it on the goddamn floor in front of the manager.

SOMEONE repackaged that door in an attempt to deceive. When you are working on something, the last thing you need is crap like that.

Good luck.

[CC]

10. Also call corporate and complain.

Find the 800 number at their website. I called over windows and since I was put on hold for 10 minutes they sent me a $75. gift card. Then they took 25 percent off the windows because they were a week late. Last time I ever went to Home Depot too.

[redqueen]

3. Post about it on bunches of home improvement boards, please.

Home Depot gives to repukes. :D

[stuntcat]

7. right on

That's what I was gonna say, they give money to nasty pigs' campaigns.

[One_Life_To_Give]

5. But my new door was free!

just stuck the old door back i the packaging and took it back. Made up some excuse about the wife thinks it's not the right color or something. :evilgrin:

[commander bunnypants]

6. funny man

I will keel you

CB

[commander bunnypants]

8. or cough all over you

please see my other post lower on the board.

CB

[geardaddy]

9. Don't shop there.

It's a completely red company.

[kath]

13. yes - Lowe's may not be "blue", but there's no way they're as disgustingly red as Home Depot.

[Akoto]

11. Someone in my family worked there until recently.

He absolutely HATED it. There were never enough employees to man the store, and management treated the people they did have like crap. I don't think he'll ever set foot in one again!

[youthere]

12. Before you take it back, make sure you contact your local news station...

or at the very least write a letter to the editor. Give them a little bad press.

[kath]

14. I second this suggestion.

[jmowreader]

15. PLEASE call Customer Care!!!

Their number is 1-800-430-3376.

Hours: Mon-Sun 8am-10pm eastern time

I'm going to tell you EXACTLY how this shit happens, and I need everyone's help to get it to stop.

Some moran at corporate headquarters paid a research firm a lot of money to find out that customers don't like people saying no to them. He then published an edict: an associate must have approval from a manager to say no to a customer.

My wife is now a Home Depot head cashier, and she tells me stories about returns that would be funny if they weren't criminal, like the guy who returned his Christmas tree because "I don't like it." Which, of course, we might have actually accepted as a valid reason for return if he wouldn't have brought it back on December 27 with the lights still on it. Or the moran who told us he "didn't need" the concrete he was returning. To make this one more believable, you should leave the concrete in the bags. One guy said he overbought lumber. True. He bought 16-foot lumber, sawed eight feet off it and brought back the ends that had the price tags.

But here's the King of the Morans. This is the funniest Home Depot war story I have told this year. This candidate for retail immortality presented with three carts of interior doors, and all of them came from Lowe's. They have Lowe's SKU on them, they have Lowe's brand name and they have, written in little letters, the word "LOWES" on the price tag. Most people can basically figure out that the doors don't come from Home Depot, right? So I get called up to returns for a go-no go determination, see the Lowe's tag on them and, after calling a manager, refuse the return. I'm wearing a Home Depot apron. The cashier is, and so is the manager. The customer decided he'd bought the doors from us, so he started screaming. "God Dammit this is Lowe's and I want to speak to a manager right now, I'm going to get you all fired." Right now I'm pissed at this fuckhead, so I pointed at the middle of my apron, where the eight-inch-wide "Home Depot" logo was, and asked him if he knew what it said.