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Chose Delta for the first (AND LAST) time to fly cross country from NY to SoCal for my niece's high school graduation. With neurotic aunt, worrywart mother, and 3 YO first-time flier in tow. The only reason we went with Delta was because the flight times were halfway decent--left midmorning, so we didn't have to worry about MG Jr.
Luckily none of our flights was canceled, but we experienced the hell on earth that is the Atlanta airport, and delays, delays, delays--in the middle of summer, with no bad weather anywhere. Plus I think the Delta staff got their jollies out of changing connecting gates at the last minute, and they ALWAYS made sure that the new gate was at the EXACT OPPOSITE END of the airport, which was a 15 minute walk (and there were never any beep-beep trams around for my mom--we ended up boosting a wheelchair for her and the kid rode on her lap).
Frightening scene because of a gate change: We were at the new gate with several hours to spare (new later connection whee), and the gate had just closed on a departing flight. A very large, muscle-t wearing, curly mullet-headed guy with a beet-red high-blood-pressure face got there a bit too late with two teenagers. He spent several minutes banging on the door to the walkway. Nobody opened the door. The flight was gone anyway. He kept whaling on the door. Finally some Delta employees reluctantly came over, and he started SCREAMING at them because he missed his flight--because they changed the gate at the last minute. He didn't check the arrival/departure screens--he went by what was on his boarding pass. Big mistake, apparently. He kept demanding that they open the gate and wouldn't listen to them telling him that the plane was long gone. Kept screaming that they stopped to get some food at the food court ("My daughter got some cold Chinese food here--you want it?!?") because they thought they had time before the flight, then got to the right gate only to find it was now the wrong gate. Even screamed at his kids, who were mortified. I felt awful for them. At that one moment (and only then) I felt sorry for the Delta employees. Any time before or after that, not so much.
Delta: NEVER AGAIN. They are on my shit list.
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