I guess first -- how do you find loads? Are there "hubs" or something
covering a region/city that you contact looking for someone that needs
your service? Do you contact individual companies/corporations? Are
there listings somewhere ("For a good time, call Frigidaire")?
There are "Load Boards" and load services ie: Brokers where an entity with a load to move would contact the broker and the broker finds a truck to do the move. Here's a Google search results page for "Truck load boards";
http://www.google.com/#sclient=psy&hl=en&q=truck+load+boards&aq=f&aqi=g4g-o1&aql=&oq=&gs_rfai=&pbx=1&fp=751d537db8d9b27aMost truck stops used to have this sort of information on a TV screen in the drivers lounge area. They may still, but I've not been in too many truckstops for the last 4 years. Many Owner Operators contract with a carrier which will keep them loaded as best they can and therefore, the onus to find loads is on the company, not the driver. If I am not mistaken, Tobin contracts with such a carrier.
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How do you figure out what to charge? Is there a complex formula or
simple? Weight? Square or cubic footage? Value of cargo? Miles? Lack
or abundance of demand for your services at the moment? Do people
needing your services BID for them? Do they try to (not sure of the
term) lowball you in the hopes that you're desperate for a load of any
kind -- even if it's just to minimize your losses on a return trip?
Tobin should more thoroughly answer this one for you, as his situation may be different than my experience. Generally though, freight is moved and charged by the mile and occasionally the piece, such as with automobiles or heavy equipment.
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Are there set amounts offered by those needing your services? Are
there set amounts "agreed upon" in general by you and your peers?
If you're young/new and really HUSTLING, do you give discounts or
cheaper rates to attract more business than your peers?
Shippers are always looking for the best rates and there is a lot of undercutting in the industry. There is a minimum per mile charge for each firm at which point the truck breaks even. Some large firms (JB Hunt, Schneider, etc.) can afford to move a truck for several hundred miles at a loss in order to pick up a load that makes money.
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Are you paid upfront? On delivery? Some combination?
Most freight charges are settled on delivery, but "Freight pre-paid" is not at all uncommon.
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Do you know BEFORE going, for instance, to the West Coast... that
you'll have something for the return trip? Do you have to hope that
something will be available? Do you wait, hoping/knowing something
will be needed eventually?
Not to speak for Tobin, but generally yes, a driver going out to the west coast is almost guaranteed the availability of return freight. There is an enormous amount of merchandise that moves back and forth across this country.
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Do you ever have trouble COLLECTING for your services? Bounced
checks? Reluctant payments? Disputes in amounts due?
There are deadbeats everywhere, but Tobin can answer about his own experience. I never had to worry as I always was a "company driver" and it was up to my firm to worry about collecting.
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Deadheading, I assume, is travelling without a load -- when do you
decide that you need to do that to get to more work?
I've had to deadhead in the past up to 600 miles. It happens that a delivery might take you to a place where there is simply no outbound freight you can haul (all of it needs a reefer, for instance and all you have is a flatbed or a dry van).
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How do your customers know what they're getting with and from you?
Is there some sort of rating service that will tell a business that "Tobin
is very reliable" etc.? Word-of-mouth? Can you get a bad rep from a
single individual or company that wants to screw you for whatever
reason (besides, you know... how hot you look in those bib coveralls)?
Tobin.....?
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Hope I didn't step on his toes, but I thought I might be able to answer a couple anyway.