I am ready to throw the Roku box out the window, with the new router...

[TreasonousBastard]

My Nook and laptop find my wireless signal all over the house with no problem, even with the crappy $30 Netgear router. The Roku box says "out of range" unless it's right next to the router. Works fine with a network cable, though.

Tried all the usual stuff,even turned off all the cordless phones. Called customer service and was told maybe an hour wait, so emailed them with the problem including all models and serial numbers, my OS, and anything else they might need.

Two days later got an email back saying I should turn everything on and off again and if that doesn't work, email them again with model numbers, OS, and anything else they might need.

Of course that didn't work, and in the meantime I went out and got a new router, a D-Link dual band N router that damn well should work. Except that it won't accept the password from either the Nook or the laptop. Reconfigured it twice, but it just doesn't like passwords. Now, it won't even accept its own password so I can't manually configure it.

And the Roku still says "out of range." Can't even get to the point where the password won't work

Today I get an email saying I should press the reset button on the Roku and reconfigure it.

THERE IS NO RESET BUTTON ON THE ROKU, AND EVEN IF THERE WAS, HOW THE HELL DO I CONFIGURE IT WHEN IT WON'T CATCH THE SIGNAL?


The D-Link has a reset button. I'm just getting real tired of using it.

[OffWithTheirHeads]

1. O.K. D-link sucks for starters. I finally broke down and got

a Cisco Valet and it was the first wireless router that actually worked just like it said, right out of the box. I had it up and running in less than 10 minutes. Every other router I've ever had, and I've had a few, took the better part of a day (most of which was spent on the phone to someone in India) to get configured and then they would just drop out and require a hard reset at least once a day. The Valet works just like it says on their commercials.

The Roku was the first high tech device I ever purchased that worked right out of the box and I've been playing with this computer crap since a dial up modem was something you stuck the handset of your princess phone in. I had it set up in 5 min. After about a year, it crashed. I called the guy in India and we determined that it was dead. They had a new one on my doorstep within 3 days. The reset button is a tiny little spot on the front, bottom left. You can use a sewing needle to push it. Then, you re-configure the setup on screen.

I'm sorry you are having so much trouble. I have gotten nothing but first class service from Netflix and Roku.

[TreasonousBastard]

2. OK, I found the reset button, not that that means anything if it...

can't pick up a signal. Tiny little thing.

My cheap Netgear router was up and running in ten minutes, but it was an old, slow b/g one and probably couldn't handle the full load or I wouldn't have replaced it. It was reliable.

I'm tending to agree with you that D-Link sucks.

On edit-- that wasn't the reset button, it was the power LED. There's no reset button on my unit.

[hobbit709]

4. Even an old b/g router is fast enough to handle that.

your internet connection speed is the problem. A 54mbps router is more than fast enough to handle a 6mbps internet connection. Even if you're on FIOS, the router is faster than your connection.

[TreasonousBastard]

5. Ummm... the problem isn't speed-- the Roku won't receive wireless signals.

[gmoney]

3. My Roku works well

Granted, it's only about 6 feet from my router, with line of sight even.

I bought a Blu-Ray player that can handle NetFlix, Pandora, etc. only to find out that it's only wireless "ready" -- requires either a $60 wifi receiver, or a $2 ethernet cable. But it's a total pain in the ass to use, and it does not seem to be aware of what aspect ratio a movie is, so every time I start a movie, I have to go into the settings and try to get it to stretch or squish the picture to the proper ratio. That's not ever been an issue with the Roku.

Roku has an XD-S version that's supposed to have an extended WiFi range (and 1080p). Maybe you can exchange yours? (They offer a 30-day money back guarantee.) Or the XD-S is only $99... maybe you can sell/give your old one to a friend, or just put it on a different TV?

http://shop.roku.com/Roku-Digital-Video-Player-Options-W5.aspx

[TreasonousBastard]

6. Geez-- those are all new models. I gotta try to return the thing and replace...

it with the XD-S.

(I paid a hundred bucks for something obsolete in less than a month?)