Well, I think this really doesn't frickin bode very well

[struggle4progress]

I tried to order DSL internet service online from my phone company :bounce:

The website said they'd send a confirmatory email "within 24 hours" :eyes:

Thirty hours later, no confirmatory email :think:

So I try to check order status on line: I try again and again but the page never loads :crazy:

So I try their live chat, again and again, but it never lets me chat :argh:

So I call them by phone, go through the automated assistant until I finally reach a human, explain my problem, get bounced to another person, explain my problem, get bounced to another person, explain my problem, and get bounced to yet another person :thumbsdown:

Person looks for my order but can't find it :scared:

Then person says it can take 24 to 48 hours for the order to come through the online system :banghead:

Finally person says they're might be having trouble and might lose a lot of online orders :rofl:

So I place the order again :dunce:

Person says order's in the system and I should get a confirmatory email soon :P

Six hours later, no confirmatory email x(

:D

[LiberalAndProud]

1. I think maybe I wouldn't trust them for internet service either.

If they can't get the front end right, odds are there's trouble on the other end too.

[struggle4progress]

2. Ya think?

I get a confirmatory email for most online orders in a minute or two

[LiberalAndProud]

3. There are several possible outcomes.

They could lose the order again (probably). They could process both of your orders and send you double-bills from now on. Do you know anybody who uses them for a service provider? If so, are they still using a tin cup and a string?

[struggle4progress]

4. So the next day they actually sent the installation kit

:bounce:

It arrived with everything, that was supposed to be listed on the packing slip, actually listed on the packing slip :)

Unfortunately not everything, that was listed on the packing slip, was actually in the box :+

Also, the instructions in the box didn't match the instructions on the website :eyes:

I couldn't get the effin modem to work :evilfrown:

I tried for a whole day :banghead:

So finally a week ago Thursday I called them up and said I needed them to send the rest of the stuff that was supposed to be in the box but wasn't :think:

They promised to send it and said I'd get in Friday or Saturday :party:

Friday came :bounce:

Saturday came :eyes:

Monday came :crazy:

Tuesday came :wtf:

So I took a tiny bit of time off from canvassing on Tuesday and called them again :argh:

They promised to send it again :hangover:

Then part of it arrived Tuesday evening :silly:

So I tried some more on Wednesday without any luck to get the effin modem to work :freak:

Finally I called tech support :woohoo:

And we tried this :bounce:

And we tried that :tinfoilhat:

And we tried various something elses :grr:

And they tested my line various ways :fistbump:

And none of it worked so I made an appointment for somebody to come by on Thursday :spray:

So we did this and that and it's a long story and it finally worked with something else unplugged so it was all my fault and we had a nice conversation and I got some useful advice if I ever want to do this or that and they left and I plugged the something else back in and it still works so the bottom line is I still don't have a clue what the frickin problem was :rofl:

[Odin2005]

5. What a bunch of incompetent morons!

When I got my cable Internet I went to the cable company office, signed up. Went to Best Buy, got a cable modem, hooked up the cable modem, and I was good.

[struggle4progress]

6. The tech guys were ok. The phone people were pleasant enough.

But, yeah, there was some incompetence there somewhere

[Tripper11]

7. Just curious, what provider is it? eom

[struggle4progress]

8. Frontier. Took over local service from Verizon about six months ago.

The service, now that I actually have it, seems to work fine, knock on wood

[WillParkinson]

9. Quick! Sign up. Sign the contracts.

You've got comedy gold here. Don't lose out. :-)

[struggle4progress]

10. "We're not convinced you really really want to be a customer"

:D