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Edited on Thu Oct-26-06 11:57 PM by Atman
My teenaged son did something stupid with his phone over the summer, and we had to replace it. We were almost 18 months into our 2-year contract. The replacement phone cost $169 for the cheapest model in the store the one they give away for free with new service. So THIS time I bought the "insurance." I was told it would replace the phone for just about any reason. Well, he screwed up his phone again just past week, but I wasn't worried! I had insurance. So I took it back to Cingular where I bought it...they gave me a pamphlet with an 800 number to call and file a claim. There was a $50 deductible!
:wow:
No freakin' way. I dug deeper into the fine print and figured I'd try the warranty angle. Fortunately, the Cingular rep listened to my tale of woe, and overnighted a replacement, no charge, with pre-paid return packaging for the defunct phone. But the one they sent me was LITERALLY just a shell. No back, battery, or even faceplate OR KEYPAD. We had to virtually disassemble the old phone and switch out the parts.
The phone arrived Tuesday. The very next day I got a mailer from Cingular...to reward me for my loyalty they were going to overnight me a brand new free copy of the exact same cheap ass phone I paid $169 for, if I added a fourth line (cha-ching!) to my account. :eyes:
Bottom line is, they ALL suck.
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