New Pro coercive sales to the elderly

[canoeist52]

Today I was putting a ten dollar bill in my newly diagnosed with Alzheimer's Mom's purse for church money when I noticed an ATM slip for 20.00 dated yesterday. She has no car so I asked her who brought her to the bank yesterday. She hesitated to say so I asked, "did you ride your broom" to make her laugh. Then she said "the New Pro man". I asked her where the paperwork was. She said in the safe.

Here's what she said happened yesterday. They called to ask if they could come to her house. She said "ok". At the house, they told her they could replace her gutters and downspouts for $4223.00 She said she couldn't pay the down payment because she had no checks. He got her into his car with him and they went to BOA and got him a bank check for $1393.00.

Today I went to that bank to stop payment on the check but it was already cashed. I talked to New Pro, who said they will refund her money if I send the cancellation papers within 2 days. I just overnighted it registered mail- along with my power of attorney papers and a note to never contact her again.(which is what we told the a year ago after they sold her lousy overpriced windows)

Here's the thing. We are considering bringing this to a lawyer and the Mass. attorney general. These salesmen are over the top. My feeling is this should be illegal--seems like almost kidnapping. I'm outraged and finally calm enough to write this letter. Any other ideas?

[blaze]

1. This makes me so angry!!!!

I'm sorry I don't have any ideas for you... but with a couple of elderly parents, I will be watching the responses you get.

Glad you were there to step in. Just think of the seniors who have no children to look after their best interest!!!

[nadinbrzezinski]

2. You are on the right track

also contact your local channel that does stories of this type

Crucify them in the media

[bkkyosemite]

3. Get them on TV, call a Lawyer and see if you can sue...go after those crooks!!!

They prey on the Elderly.

[Veritas_et_Aequitas]

4. The AG, your district rep and senator, letters to the editor.

It is time to swarm that mofo.

[LeftyMom]

5. You're going to have to put her on an allowance and limit her access to her bank account

This will only get worse, all sorts of leaches show up when a person can't manage their money.

Definitely contact your state AG's office and if there's an elder care department contact them too for advice.

[yy4me]

6. I'd contact the state Attorney General's office. If they don't have

the answer or direction you need, they will tell you who to contact.

Your situation is over the top. The state should know about this right away.

[Raine]

7. Report them to the BBB

so it's on record.

[malaise]

8. Send the details to Rachel, KO and Bill Moyers

Expose these crooks

[Veritas_et_Aequitas]

9. Found this on the BBB's web page:

New Pro Customer Complaints

This reflects regional complaint activity.

When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 18 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 18 complaint(s) closed in the last 36 months, 4 were closed in the last 12 months.

These complaints concerned:
3 regarding Contract Issues
3 regarding Failure to honor a contract or agreement
1 regarding Customer Service Issues
1 regarding Failure to provide promised assistance or support for products or services
1 regarding Guarantee or Warranty Issues
1 regarding Failure to honor service under the terms of warranties
1 regarding Product Quality Issues
1 regarding Defective, damaged or incorrect product received
3 regarding Refund or Exchange Issues
1 regarding Failure to honor promised refunds, exchanges, or credit
2 regarding Failure to honor refund, exchange or credit policies
2 regarding Repair Issues
1 regarding Delayed completion of repair
1 regarding Repairs resulted in additional damage
3 regarding Sales Practice Issues
2 regarding Sales presentation misrepresented the product
1 regarding Sales presentation used high pressure methods
4 regarding Service Issues

They have an A+ rating, so hopefully this is isolated. Nevertheless, bring the heat.

[canoeist52]

10. Thanks to all for the advice. Were talking to lawyers now.

I'll keep you posted

[canoeist52]

11. Thanks to all for the advice. Were talking to lawyers now. I'll keep you posted