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We will never beat big business. They have all the money and power on their side and we have no true voice on our side and no way to fight them.
I write this in the midst of a battle with a "Home Warranty" company who won't fix the cooktop in our new house even though it is leaking gas. We all smell it, they have sent out a company to look for the leak and couldn't find it, so now I'm going to have to buy my own new cooktop.
This is about more than a stupid cooktop though, it's the same with every business I deal with lately. We moved so I just signed up on my electric company website to get my bill paperless and pay it online, I unchecked all the boxes for them to send me spam emails with special offers but when I clicked "Submit" the screen came back and specifically thanked me for signing up to receive their special offers. I wrote to them and told them it defaulted to this and that they should fix this problem, they wrote me back and told me how to go back in and uncheck the boxes for myself, not even addressing their problem on the website that automatically opts everyone in when we specifically opt out.
This is about more than spam emails though, I just signed up for DSL internet at a special of $24.99 a month for 12 months. Sure enough when the bill came, they billed me the regular rate of $34.99 a month. I had to call and tell them to fix it.
There is more. MUCH more. And this is all stuff that's happened in the past 3 weeks that I can remember off the top of my head.
Business doesn't care about us, nobody cares about us. It's not about how they can do a good job for the customer, it's about how can they trick us into giving them money somehow and hope we don't complain, Or about how we have to pay $120 in "copays" for the to tell me my cooktop isn't leaking when it is and I could have put that money toward a new cooktop. Even the Better Business Bureau is on their side so it's not use going to them for anything, they're just as much as a scam as the companies themselves.
Take care of yourselves people. Watch your money. Watch your stuff. Pay attention cause nobody else gives a damn about you and your money because they are trying to steal it from you and they always will try and steal it from you.
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