I HATE XM RADIO, THE PEOPLE RUNNING CUSTOMER SERVICE ARE INCOMPETENT

[DainBramaged]

Spend an hour today renewing my subscriptions of our radios (mine, my daughter's and my sweetie's). Driving home, my radio loses all of the stations. I get home, get back on the phone with them, the clown changed my plans without permission, I LOST 2 months remaining subscription on each radio, and they started my billing TODAY to expire on May 3rd. It's $10.06 each radio once a month now and NOT $400 once year (which is what I wanted to change in the first place)


I try to explain to the woman I spoke to what happened, and in the next hour, they wind up deducting $81 from my debit card and not restoring my 2 months remaining on each radio.


Get in the house, finally after talking to three different people whom I have to re-explain everything to and whom can't figure out how to fix my account, I get a supervisor. After another hour, the radios are back on, I get my two months back each radio, three months free each radio, and they give me the $81 they TOOK from me because when you are in customer service in BRAZIL and not America, it's hard understanding what American customers are trying to get across ESPECIALLY without screaming at the top of our lings at them.


I am supposed to get a call form a higher up, but I'll be writing to discuss my treatment with the head of Sirius XM.

And all I wanted to do was renew my subscriptions for anther year when they expired. Nearly three hours out of my life, and if the jobs remained here I doubt I would have had to call a second time.

[Buzz Clik]

1. That's a shame. We've got XM in two cars and no problems at all.

[DainBramaged]

2. The main issue is one of the portables broke, and that was paid lifetime

and they won't even refund a partial, I either get another radio to replace it or I'm shit out of luck, and we DON'T need it because my daughter has XM in her car now.

[LonePirate]

3. Plus a large majority of the channels are changing numbers on this coming Wednesday

So you will have the pleasure of hunting down all of the changed channels. America Left is moving to channel 127. I'm not sure what is going on with Sirius Left. It may be discontinued as I cannot find it in the new channel guide.

[DainBramaged]

7. I listen to only a few channels

8, 22, 80, 120 (MSNBC on the way home to catch what used to be the ED show) 128 NASCAR and 167 AL. All the rest, meh. And it ain't commercial free not by a long shot. Penis extenders, tax fixers, gold sellers, foreclosed home sellers, credit card fixers, no legitimate sponsors. All bullshit.

[Atman]

4. Shit happens.

I love my Serius. I do hate my weak-ass radio in my Hyundai Santa Fe which cuts out if a bird flies overhead, but the after-market in my other car works fine. Again...shit happens. Sorry you had a bad customer service experience. But that doesn't mean Serius sux. What's your other choice?

[Canuckistanian]

5. XM Customer service sucks

They don`t seem to have a database of customers available for their call center people and their website is a disaster.

I spent 1/2 hour on the phone once repeating ALL of my personal info, even AFTER I had given them my Acct #.

I'm thinking... I have a credit card in my hand, ready to spend money - and I'm getting all these delays and confusions. If I hang up right now, they lose a sale.

But I persisted.

[Incitatus]

6. Yes, they are.

I had problems with them in the past. I eventually gave up on dealing with them and had my credit card number changed so they couldn't bill me anymore.

[sammytko]

10. I did the same thing!

It was a pain to get the billing straight. We had three accounts. Their website was a mess also. Its been years and I do not miss it.

[Zorra]

8. I feel your pain. Worst.. Customer. Service. Ever.

Been through it all with XM customer service.

My subscription just expired, and I'm thinking about cancelling for awhile, just for spite.

But I do love the programming.

[hlthe2b]

9. I had problems too renewing my two year subscription....

Their prices/services had gone up, which I could accept, but now they want you to pay for internet access in addition to the regular subscriptions. I'd always had it included and was told that since I was a long term pre-paid subscriber that they would continue it that way. Well, it took three days of calls, and yes, required a US-based supervisor, but they did finally get it corrected.

After the ordeal, I was glad I'd gone with the pre-paid subscription, because there is no way I could deal with that again more frequently than every two years.
Of course, if they go belly up in the meantime, I am screwed. I don't do cable or sat tv, so this is my only little splurge.

:shrug:

[mysuzuki2]

11. I had similar, if not quite such extreme problems with XM

customer service. OTOH, I LOVE having XM in my car. I can't imagine being without it any more. Especially on road trips-you don't have to worry about a station fading out just as a good song, interesting ballgame or discussion coming on.