Identity theft re: phone company and iPhone 10 order

[woodsprite]

Just got off the phone with CBE Collections, which is Verizon's financial services collections dept. They told me that I owe them over $1K. Someone used my name, ssn, and address, with a bogus email. The placed the order for the phone and accessories, then changed the delivery address from my real address to some place up in New England. I told the rep that just because they have my ssn, name and address means nothing since there is so much fraud going on every day and it's gotten much worse over the last year and a half. Thankfully I have never ever had a phone contract in my name, only have had a land line in my husband's name, and no one in our household or family owns an iPhone 10. Verizon was firm to deal with, but so was I. I have a fraud case filed with them, and now am in the process of contacting Experian, TransUnion, and Equifax.



Anybody know of anything else I should do? Everybody at work just rolled off after 5 yrs of Kroll identity monitoring services because of a breach of 75K identities.

[Initech]

1. I don't know, but fraud sucks.

I've had to deal with my credit union on a bunch of different fraud charges. Then I got hit on Paypal with $15,000 in bogus charges and thankfully Paypal dropped them all but still never recredited all the money I had in that account. Ugh... madness.

[3Hotdogs]

2. Yes. Fille a police report and keep a copy.

Also, are you sure C.B.E. is real?

[woodsprite]

5. Yup, checked it out while I was on the phone with them.

Googled the customer service rep’s name, along with CBE Collections. Plus, Verizon’s fraud dept (which I called separately) said they were the “soft” collections section in Verizon’s financials office. You dont pay them, and they give it over to 3rd party collections.

[3Hotdogs]

6. Your next concern is to google reviews on CBE. What complaints? Do they file small claims cases?

If they do, they have to substantiate that the loan is yours.

Google how to defend against this.

[woodsprite]

7. The FTC site IdentityTheft.gov has a lot of sample letters

Some they will generate from the info you enter into the passworded account. I've printed all of them out and will send them out certified mail tomorrow. IdentityTheft.gov has a checklist you can work through. So far I've put a lock on my credit reports with the 3 companies, filed and received a case number with Verizon, files and received a report number from the FTC, filed and received a case number from our local police department.

I'm about burnt out. At least my daughter is fixing dinner, and it turned out that visiting with the cop that came over to take the report was enjoyable. He was the officer stationed at my son's high school for the years he was there.

[3Hotdogs]

3. Regarding credit bureaus, put a freeze on your credit.

This will cause inconvenience but it is necessary.

[tirebiter]

4. My S&L tracks those things

They don't like when somebody's using my SSN to run scams.