Uber: How the fuck do you get them on the phone?

[Cyrano]

I drive my own car. I've always driven my own car.

But sometimes, I need a ride, so I googled Uber. There was countless information there. They printed everything you wanted to know except what you needed to know.

Turns out there is no customer service number. There's no one to help you join. Everything is in print. There is no person you can talk to help you join, or give you info.

I tried Lyft. Pretty much the same thing.

I'm pissed and have a fuck 'em attitude right now.

Any suggestions on how to reach these "convenient" services?

[Just a Weirdo]

1. Um. An app on your smartphone is required

to help you get Uber/Lyft.

That reminds me, I need to put the Lyft app back on for our trip in less than a month for a ride to the airport.

[Cyrano]

4. But I want to talk to them first.

I've googled both, but they don't have a phone numbers where you can ask questions and then join up.

What are they hiding? Why can't you reach them? Why don't they make convenience a priority?

[Just a Weirdo]

5. Accoridng to GetHuman.com

They both do not have customer service number, and depend on you doing stuff online.

[Adrahil]

7. Ummm.... you're Ubering wrong....

If only Google told me how to get Uber on the phone....

Oh wait....


https://www.uber.com/en-SE/drive/partner-app/phone-support/

[Cyrano]

16. Just linked to it. Not that helpful.

Told me how to become a driver. Didn't tell me how to sign up, how to get a ride when needed, costs, etc.

Useless.

Really need to talk to a person.

My conclusion is that Uber, Lyft, etc. are bots. At the moment, they seem to be working for many. But what if they are Aliens or Republicans who have figured out a new way to screw up humanity, how we get around, and fuck up everything we take for granted?

Sorry, but I'm really getting frustrated with not being able to talk to a customer service person. So as Charlie Brown would say, "Aaaghu."

[tammywammy]

22. If you download the app you'll see answers to those questions right there.

The first time you open the app it'll walk you through signing up. Then it's very easy to schedule a ride or check cost.

[Adrahil]

34. Ummmm.... what I linked you too...

tell you how to use the app to contact their customer serivce folks. I've used it. It works.

[Midnightwalk]

18. Not what I'd call a contact number but here's one

Was curious so followed the link. Looks like it's for uber drivers and you have to use the app to call.

From the link:

Open your Uber Driver app

Tap Help

Tap the blue phone icon

Tap Call Support

Looked around and found a number at link below [phone]

[link:https://therideshareguy.com/top-6-ways-to-contact-uber-when-you-need-help/|]


Personally I've found that getting support through chat interfaces works better. The people seem better but also being able to explain once and letting them have a chance to read and then do whatever search they need gets me help faster. And I hate voice menu systems

[lunasun]

10. If it is estimates on cost there are uber estimators for trips online put in the start and end point

They are unrelated to the uber app
It’s an online service and does not accept cash or check . You have to sign up on the actual Uber app no dispatch

[bearsfootball516]

2. Uber is an app. You have to download it.

[Cyrano]

6. I always thought I was tech savvy, but it's outrun me

At what point do I say, "Fuck it," and move back into a cave?

[Kaleva]

9. Do what I did and have 4 year old grandkids take care of it.

They are more smart phone savvy then I am. I just got my first one this summer.

[yonder]

17. Yes, it's outrun me too but I'm running the other way, in retreat.

The other day my son corrected me and said "Dad, it's pronounced U-ber, not YOU-ber".

At one time I was on top of it, sort of. When you begin seeing the futility of trying to stay there, you begin to see the truth. Now it's I-just-don't-care about the latest gadget/gizmo.

This Luddite says the cave is just fine if well-stocked with family, friends, good books, music, etc.

[zaj]

27. Go to YouTube and watch a video...

.. for how to use youtube

[Kaleva]

3. There was a South Park episode about this. You need a smart phone with the app.

Kenny was too poor to have a smart phone.

[MineralMan]

8. No smart phone - No Uber or Lyft.

[lpbk2713]

11. They would have to pay several people to answer a CS line.

They would rather put that money in their pockets and
let you work out your own silly little problems.

[Canoe52]

12. A good friend was just telling me yesterday she had the same frustration trying to

figure out how to call them. She never did find a way so called a local taxi.

[Thomas Hurt]

13. IMHO they purposely do not what to talk to you on the phone, that would require...

paying full time employees with benefits and such to man a customer service group....the horror!

[Bonx]

14. Right there in the yellow pages next to Wikipedia.

[gratuitous]

15. No, you can't contact Uber directly

A couple of years ago, a driver with both Uber and Lyft stickers cut me off at a corner, made a couple of turns without signaling, dropped off his passenger without pulling over to the curb, and then ran a stop sign without signaling his turn. It was appalling, and would have cost a cab driver quite a bit (my wife is the office manager for a cab company), if not his license.

I wanted to report this guy, and while Lyft had an internet portal to make a complaint, there was no phone number to talk to someone there. I sent an email to Lyft, which gave me a canned "Your concerns are very important to us" response, but nothing after that. But Uber? No, there's no way a common citizen can get in touch with Uber without downloading their app to a smart phone. Try as I might, I couldn't find a phone number, an internet portal, or even an address to write an old-fashioned letter. Uber doesn't want to hear from the rabble, and they don't care about corporate citizenship. Just let them into your urban locale, let them destroy the cab and for-hire businesses, and loot your citizens while paying their drivers a pittance in the brave new world of the gig economy.

[spinbaby]

19. I've heard this complaint before

It’s a shame that the older people who could really benefit from Uber so often can’t deal with a smart phone app. I did locate a service that you could call and they would get an Uber for you, but I’m afraid I can’t find it at the moment.

[Codeine]

23. Old people are perfectly capable

of dealing with a smart phone app. The only thing standing in their way is a cultural insistence that old people can’t become or remain comfortable with technology.

[cwydro]

32. This.

The “old” people I know are pretty proficient at anything they set their mind to.

[lunatica]

33. Right!

I’m 70 years old. Although I have been computer savvy for decades (fluent in Dreamweaver, Photoshop as well as in the general navigation of the internet) I had never gotten a cellphone because I didn’t need one.

Then a year and a half ago, when I was 68 I bought an iPhone and learned how to use it. When I put my condo in California up for sale I moved out of California. I sold it, did all the required signing of paperwork, consultations, contract signing for pre sale interior painting, rug removal and replacement, inspections, floor replacements in the kitchen and bathroom and the staging for the open house visits while I was in New Mexico through my iPhone and my computer. The title company sent the final paperwork to one of their branches close to where I live, so I went there because it was the one aspect that required an in person signing.

It was a crash course in how to use an iPhone but it was invaluable. I can’t even imagine what that sale experience would have been like if I didn’t use the iPhone!

I find that a can do attitude can overcome any old age trepidations. Fuck that ageist stereotype!

[wasupaloopa]

36. I am 72 and hate new technology. I hate it

when I get updates and have to do something different than the way I did it in the past.

I hate that new technology doesn’t come with an instruction book, just a quick start guide.

But I understand that new technology is the way new technology is. If I want to use it I have to take the time to learn to use it. And I do take the time.

I don’t take advantage of all the things I can do with my phone or my tv remote.

I learn to use what I need to use not much more.

I was born before there was TV. We had the first tv on our block. My dad would let people come in to watch it. We had a living room full of people.

[spinbaby]

39. Many are

But the elderly man I searched for the Uber call service for could not for the same reason he was no longer driving—he had had a stroke. As it turned out, the call service was also too challenging for him.

[lillypaddle]

20. Call a taxi cab

That's what I did when I needed a ride to pick up my car. And I don't have a smart phone so Uber & Lyft can kiss my ass.

ETA: here is a partial listing when I googled "Taxi Lexington KY"

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[FSogol]

24. Use a taxi company, they are regulated by your local govt and safe. Unlike web-based companies

set up by soulless libertarians to avoid regulations and safety standards!

Flame away uber drivers!

[USALiberal]

21. Calm down! Nt

[Midnightwalk]

25. Here's a number

Just saw your new thread. Replied to a different post here so maybe you didn't see.

[phone]

[link:http://www.democraticunderground.com/100211483786#post18|]

Haven't tried and maybe it's for drivers. Search says driver and customer

I've used uber around a year now and find it convenient but I'm ok with using the app on my phone.

[zaj]

26. Uber doesn't want your business.

... if you aren't comfortable ordering through the app. They have plenty of people who don't need that level of support.

You aren't who they built the app for.

I'd suggest a taxi or car service.

More expensive but you are paying for that story of care.

[mcar]

28. Once you order a car, you can get the driver on the phone

We had to do this last week in DC. A few times the driver wasn't in the right place (you can also see on the app exactly where the driver is).

Uber and Lyft are easy and convenient.

[Land Shark]

29. They try hard to be a virtual e-company

This means they don't want to hire people to answer phones, they just want their apps to generate endless profits simply by connecting independent contractor drivers to customers automatically.

That said they do have people on phones, but they make it very hard so that people figure it out themselves or drop out rather than costing them anything in terms of labor costs.

Did you know the Saudi Sovereign wealth fund made the largest private equity investment ever of $3.5 billion into Uber? They got a 5% stake for their cash

[Cyrano]

30. Enough said. Fuck the Saudis. I'll pay for a cab

[USALiberal]

31. Good idea!!! Nt

[lillypaddle]

37. Good idea

That's what I do. No fuss, no muss.

[Baclava]

35. Have u tried this?

https://www.uber.com/en-SE/ride/how-uber-works/

[fescuerescue]

38. I just email them.

ALways been able to work things out quickly.

Very convenient for me.