Anyone ever file a FTC complaint? I just did with GE Appliances

[Drahthaardogs]

I have been without a refrigerator on and off since Oct. A new fridge under warranty keeps going out. After the 6th service call I asked them to replace it. They said no I still have to wait 2 weeks for yet another new part.

So, I filed a complaint with FTC for violation of the Magnuson Moss Warranty Act. I was wondering if anyone else has done this and if so, what to expect?

[NurseJackie]

1. Bookmarking this thread... I'll look forward to reading anything anyone has to offer on this topic.

Good luck with your fridge. I hope it all works out for you.

[badhair77]

2. I have GE appliances in my kitchen. Granted they're almost 20 yrs old but

the service guy has been here for the frig too many times to count. We gave up and replaced the microwave. I will never buy a GE appliance again.

[rzemanfl]

4. It is "fridge" look what you said up.

[badhair77]

7. Ok.

[BigmanPigman]

10. I just learned something...

I always wanted to know why it wasn't spelled refrigerator with a "d" so I Googled it.

"What is the difference between fridge and refrigerator? ... The temperature of fridge is more than that of refrigerator. Refrigerator can freeze water but fridge cannot. Fridge is used to keep eatable items whereas refrigerator is used for making ice keeping ice creams and other materials which need less temperature."

[rzemanfl]

13. I don't trust quora as a source. If you look further down the page,

you will see people saying they are the same thing. I think those people are right and "fridge" is a contraction of the brand name Frigidaire, which was used generically to refer to any refrigerator back in the early part of the last century, per my personal experience and the Wikipedia article on Frigidaire.

[BigmanPigman]

14. I heard the Frigidaire story a few years ago

but that didn't make sense to me since it is also spelled without a "d" and so is the word frigid, so where in the Hell did a "d" come from in the first place? That is why I could never spell it in the past. A slang contraction is something I can understand and I now I will be more likely to remember the correct spelling. Thanks!

[NurseJackie]

16. That's why we still just call it an ICEBOX.

[BigmanPigman]

17. Funny you mention that...

About 3 weeks ago I asked my mother what the difference was between an icebox and a freezer.

[Sherman A1]

3. I would also file complaints

with the State Attorney General and any other regulatory agency that you can find that may have some jurisdiction. This type of behavior is completely unacceptable.

I would also contact the Retailer that sold you the unit and post something to their social media presence (Facebook, Twitter, etc) as many companies guard those social media reputations jealousy to the point of having a third party company monitor their pages for particular words and/or word groupings.

Light a Fire under their backside and good luck!

[redstatebluegirl]

5. We had a GE front load washer from hell.

We tried everything to get relief. Ended up junking it and buying a new one. GE is the worst company to work with on a warranty issue. Our washer saw the first repair after 3 months, then again at 4 and 6 after that it was cheaper to get a new one. Obviously not a GE, there will NEVER be another GE appliance in this house again.

[Chiyo-chichi]

6. I guess an NDA prevents me from naming the company... but

I was part of a similar prolonged situation with a different company. This is what they do.
Worse, in our case, the service technicians they sent said the temperature measured OK when it simply did not and we could prove it.
Our state attorney general's office was no real help.
I realize you're not asking for advice, but... if you can get an attorney to write them a letter with the intent of litigating, they will likely refund your purchase price. That's far cheaper for them than sending someone to show up in a courtroom somewhere. But it'll cost you attorney's fees.
You might try small claims. If you've kept records of all those service visits, almost any judge will sympathize with you, what with technicians coming in excess of six times. And again, the company likely won't even send someone to show up.
And have you lost any food because of the bad refrigerator? If so, you should be compensated for that as well.
I'm interested in knowing if anything comes from the FTC avenue.
Our experience with the attorney general's office was that the company just responds with "nope, it's a repair warranty, not a replacement warranty" multiple times.
Good luck to you.

[diva77]

8. Have you tried calling corporate HQ? I did this for an appliance that kept malfunctioning even after

replacing it twice. The company made sure I received yet another replacement (which has continued to function for a few years).

[Drahthaardogs]

9. GE is HORRIBLE to get anyone to talk to you.

I am filinf a complaint with the BBB too. I complained on their Facebook and they removed the post and blocked me.

[diva77]

12. you have my sympathy

corporate stonewalling is a major cause of stress!!!

[Bettie]

11. GE makes bad appliances

just generally their refrigerators suck.

Good luck. I love my whirlpool fridge.

[blue neen]

15. Our fridge is on the fritz.

After reading about your experience, we will not be buying a GE. I think you should let GE know that.

Good luck.

[live love laugh]

18. No but I'm making a mental note to do this if necessary. nt