Spotify is no longer letting people cancel subscriptions.

[RandySF]

Link to tweet

?s=20&t=zFXMWJqGM9USlkaregf6RA

Tristan Snell
@TristanSnell
BREAKING - Spotify is no longer letting people cancel subscriptions.
6:24 PM · Jan 27, 2022·Twitter for iPhone

[sagetea]

1. WTF

They can't do that!!! Can they?

My daughter hasn't had the chance to delete them yet...she can cancel the card #, right???

sage

[Effete Snob]

3. The nuclear option for any subscription

is to simply report the card as lost to your bank and the re-up the ones you want

[ColinC]

4. Never fails

[multigraincracker]

8. Thanks.

Good to know.

[sagetea]

9. Yeah...

Thank you! She thought of that! I didn't!!! Emotions....

sage

[Effete Snob]

15. Most banks hand them out like candy

So it's a pretty painless process.

[live love laugh]

29. Always works for me. ✓

[LizBeth]

36. I called my cr card co yesterday and spotify is a company they can block payment.

They got it done so I should not have any more payments. I didn't know son's acct info so I could not cancel that way. I was already going to cancel cause been paying for years and son told me last week he does not use anymore. I got to do it yesterday supporting Young which was kinda fun.

[PortTack]

2. Cancel the credit card association...when Spotify tries....call your CC company

If it’s a contract then you’re probably stuck until, if not go for it.

Not to mention this only brings Spotify more bad press...not good for business. Sites like Spotify number in the thousands

[USALiberal]

14. It's a tech issue! Overload cancels. Nt

[Demsrule86]

34. They have a cancel at any time policy...I cancelled them when I got my Apple phone

and use Apple music which I really like...and Youtube as well.

[dchill]

5. "We're trapped! Like rats!" - the Three Stooges

[rsdsharp]

16. "Slowly I turned. Step-by-step."

Oh, wait. That’s. different but.

[dchill]

17. Niagara Falls...

[House of Roberts]

6. Rogan may bring in more $,

but I bet the blowback from Neil Young leaving will hurt more than they want to admit, is this is the result.

I don't have a subscription, won't have one in the future, and won't do anything with an automated payment.

[ColinC]

31. I would have considered it in the future, but this situation

Makes that no longer a possibility.

[gratuitous]

39. It would appear Spotify made a business decision based on a very narrow parameter

Joe "Stinkbutt" Rogan's podcasts may bring in more money than downloads of Neil Young's music, but Young isn't the only Spotify contributor who objects to being on the same platform as Rogan. Spotify may find themselves retaining Rogan's listeners, but they'll lose far more listeners to other contributors.

I'm guessing some low-level flunky who made his first big-boy business decision is filling his shorts about now as Spotify sheds revenue.

[DemocraticPatriot]

7. WTF? How can they "not let you cancel" ?

great publicity, spotify guys! glad I never subscribed, and now never will

[USALiberal]

12. It's a tech issue, not a policy. Nt

[Bobstandard]

25. Tech issues reflect policy

When ever “tech issues” negatively affect user groups it is most often a reflection of senior management’s view of user value. In this case some senior tech guy told his minions not to bother making the system for allowing users to cancel subscriptions robust. “After all , if they want to quit us, fuck ‘em.”

[TxGuitar]

30. Like how when you use your debit card at the grocery store

the money comes out right away, but if you come back an hour later and return it takes days. Or getting off a mailing list takes a few days but signing up is instant.

[dweller]

10. Damn ... Rust Never Sleeps

Neil has got clout …

https://m.

✌🏻

[USALiberal]

11. It's a tech issue due to many cancellations! Nt

[onecaliberal]

13. I'm glad I never bought a subscription.

[Budi]

18. 🎵 The home of Neil Young. Listen to his entire catalog on Apple Music

Link to tweet

The home of Neil Young.
Listen to his entire catalog on Apple Music: http://apple.co/NeilYoung

[keithbvadu2]

19. Late night infommercials and Newsmax subscriptions

Late night infommercials and Newsmax subscriptions

Recurring political donations when you thought it was a one-time gift.

Get the first one free and then you're on the hook.

Ultra easy to sign on

Almost impossible to quit.

Many folks have had to cancel the card (or report it lost as mentioned earlier)
to get out from under the trap.

[Scrivener7]

20. The twitter thread seems to be indicating that it's because the system is overloaded

with people cancelling. That's kind of awesome!

The thread also has suggestions on how to take screenshots to fight anything they bill you for after you request a cancellation.

But floods of people cancelling is great news!

[Sympthsical]

21. I'm able to cancel just fine

Just checked. Would have no problem if I wanted to.

The breathless Twitter of the drama of it all, though. A whole 1,000 retweets (big news!) with responses saying people are having no problems.

Stuff gets glitchy sometimes.

Now watch the panicked responses . . . "Call the bank, ma!"

This is why Twitter isn't news. It's just for riling people up. Accomplished, I suppose.

[Scrivener7]

22. Spotify's stock is down 25% this month.

[Budi]

23. Oops! Spotify's got a problem on their hands. "Spotify has shutdown its live customer support due..

BREAKING: Spotify has shutdown its live customer support due to an unprecedented number of complaints after they doubled-down on their Joe Rogan anti-vax campaign

Link to tweet

[tavernier]

24. Gee, all this talk about Neil Young got me

nostalgic for some of his old tunes, so I trotted over to Apple and ordered the Harvest collection. So nice. Hmm, I hear that a lot of nostalgia was going around today… at Apple.

[Budi]

27. 👍 "In 100 years, people will be playing Neil Young's music. Musicians will perform his songs..."

Link to tweet

[BootinUp]

26. Very heartwarming to see Spotify dealing with unhappy customers. nt

[liberal N proud]

28. Stop payment to them and they will stop letting you listen

[cadoman]

32. Citadel and Robin Hood pulled this same stunt with GameStop

The idea is to turn off the "sell" button--or in this case, the "cancel" button--for a few days in the hopes that we'll forget.

Keep in mind, there's no glitch when it comes to signing up. So...yeah.

[maxrandb]

35. Hey, it worked for all the Georgia businesses that were "outraged" about Racist Voter Suppression

They turned off their donations to Retrumplicans that supported Jim Crow 2.0 for about a day.

[John Ludi]

33. Not that anyone listens to my stuff on there

but I've tried to find a way to selectively remove my albums over the past couple days via CDBaby and have not found one.

Spotify has other issues aside from it's support of Rogan; the payout for artists is paltry. We used to complain about how the traditional record company model screwed over the artist royalty-wise, and that most of the money was funneled to the suits...but despite the early promise that the internet might level the playing field with a better model, Spotify is even worse.

Given various "let 'em eat cake" type of missives directed to artists from the guy who has made billions off of people with actual talent, the embrace of people like Rogan is unsurprising, to say the least. I hope they go out of business and that fucker ends up eating out of dumpsters. Won't happen...but I can dream.

[PufPuf23]

37. I never have used Spotify and have no interest but Spotify showed up

after a recent automated Windows update and now loads as part of startup.

I am old, ill, and technically challenged so Spotify loads each time reboot and I click it away and forget about Spotify until the next time reboot.

[MineralMan]

38. Apparently, that tweet is inaccurate.

There are many inaccurate tweets on Twitter. Not every tweet needs to be posted here.

Read the rest of the thread. Spotify is NOT keeping people from canceling subscriptions.

[TheProle]

40. Misinformation in a thread bemoaning misinformation?

Say it ain't so!

[ripcord]

42. It just amazes me that people are considering random tweets as a news source

There is a huge difference between Spotify won't let me cancel and the fact that their servers are overloaded but people are looking to be outraged. I believe the proper term is lemmings.

[MineralMan]

43. Yes. That has always bothered me.

Anyone can post whatever comes into their heads on Twitter, and they do it on a daily basis. When I see something on Twitter, the first thing I do is look to see if I know anything about the person who tweeted. If not, I go to see if I can find anyone else who is saying the same thing. If so, I check their credentials as purveyors of news.

It's one thing when someone is tweeting what they personally saw out of their window. That might well be breaking news of some kind.

But, someone saying no more than that some website is no longer letting people cancel subscriptions is almost certainly not true. In the first place, a business like Spotify would simply not do such a thing. That would be bad for its business, so I assume that someone misunderstood something they encountered, as happened in this particular case.

Being skeptical of random tweets by random people is good common sense. Check first for corroboration from more reliable sources. Then post here on DU. Otherwise, you're likely to face a certain amount of ridicule here on DU, because others will most certainly check.

[ripcord]

44. We are fine with fact checking those we don't agree with

But for some reason people have trouble fact checking people and ideas they agree with.

[MineralMan]

45. Confirmation Cognitive Bias.

Pretty predictable, and a very common source of erroneous thinking.

[Diablo del sol]

41. Cancelled mine this morning.

No issue at all. Now it doesn’t cancel until the end of my billing cycle. Guessing that was in the T&Cs when I signed up.

All done online, no issues at all. You can even leave a little note why.

In my case I left the reason why and added a personal note to the person reading, “job market is good, if you work for a company giving a million to Rogan, while losing loyal customers, you may want to start looking for new employment.”

[BeckyDem]

46. I never joined but I am thrilled so many are dropping Spotify.

Keep it going folks!!!


Heart of gold, Young....you rock!

[GP6971]

48. Welcome to DU!!

[LetMyPeopleVote]

49. Welcome to DU