My mother, who was getting her insulin for free, is now having to pay $63 for each prescription...

[Ferrets are Cool]

According to the pharmacist, this is because United Healthcare got hacked. Is anyone else having this issue? At first, I thought this was some kind of scam, but evidently this DID happen to UHC and they have not fixed this problem.

[Takket]

1. why does UHC being hacked effect her copay? That's not her problem

Probably what will need to happen is when they get back online, you'll have to submit the receipt for reimbursement. The pharmacy probably charged her a retail price because they couldn't process it through UHC.

[Mountainguy]

2. I don't think it was United Healthcare

It was some middle-man company that facilitates payments, prescription orders, etc across multiple health systems.

[unc70]

3. The middle company is owned by UHC

[tulipsandroses]

4. Your mom should get a refund when the system is back. There was a. major cyber attack a few weeks ago

I posted about it a few weeks ago
https://www.democraticunderground.com/100218728435

The system that is used by many companies, including clinics, hospitals, pharmacies - is unable to verify benefits. Change is owned by United. Therefore even if you do not have insurance with United, you may be affected one way or the other. Costco was not able to even receive electronic prescriptions last week. It's been a nightmare in healthcare.

[dweller]

5. I thought I read here

That Medicare would be helping out those who were affected by the hack ?

I can’t find it on search ☹️


✌🏻

[Silent Type]

7. They did say that, but not many specifics. In the past, Medicare and other payers have

attempted to send estimated payments with lengthy interruptions. Not sure this one is long enough, yet.

Supposedly, the system will be back up at some point this week. Not counting on it.

I think a lot of pharmacies are assuming they will get payment within weeks for long-term patients and are just asking for usual copay. Hope it works out quickly.

[tulipsandroses]

8. I hope so, but we are being told it could take weeks. It was reported that United paid a ransom to the hackers

Don't know if it's true or not.

I am still surprised that this issue is not being covered by major news. It is suspected that Russian hackers are behind this.

I am guessing nothing on this scale is done without Putin's blessing.

[I_UndergroundPanther]

6. Wow

I just switched from United in January this year to BCBS Sorry about the insulin costs that’s bullshit.

I hope she is ok I’m diabetic and my heart goes out to her.

[tulipsandroses]

11. It has nothing to do with the insurance plan itself.

It just depends on whether your provider, pharmacy, or other healthcare provider uses Change as their processor.

[Akacia]

9. When I called in my prescriptions yesterday there was a

message from the pharmacist that this was an issue and that they would reimburse later once it was cleared up. I am picking up tomorrow so I`ll know how much I will have to pay. I am very surprised that I have not heard anything about it on the news. Such a drag. Sorry for your mom and I certainly hope it is fixed soon.

[Cha]

10. How Awful.. I'm hope it gets taken

care of ASAP!

[justgamma]

12. I hope that's not what happened to me.

My Medicine usually costs $125 a month, but this time they only charged me $48. I can just see them slamming me next month to make up for it.