I want to share a tractor story with you all, its got nothing to do with tractors.
Last edited Tue Jun 25, 2013, 02:43 PM - Edit history (1)
I wanted to share a story an old friend told me yesterday. We were chatting and the discussion got around to tractors in general, he and I have similar but different models, and he told me about an incident with the a large local tractor and implement Dealership.
He wanted to do some finish mowing with his machine so he had bought himself a new turf mower. This is no small thing, the attachment cost a bit over five grand. So you can imagine his disappointment when he first used it and discovered it was mowing unevenly. Of course it had a warranty on it so he called the dealer and soon enough they sent out one of their service crews, which consisted of two mechanics in a truck, with their tools. The mechanics pulled the mower off the tractor and wrestled it around and got if flipped over to get a look at its underside. Pretty quickly they discovered that one of the mower's three blades was installed up-side-down. This is a pretty stupid mistake to have made during assembly. All of these mowers arrive at the Dealership disassembled, so its as likely as not that the same mechanics who came out and found the problem were the guys who days earlier had assembled it backwards in the first place. That said, back at the farm the mechanics couldn't actually accomplish the rather simple fix because they didn't have the right sized wrench with them (on the service truck) to get the errant blade off. So they loaded up the mower to take back to the Dealership, telling my friend that they would deliver it back within a couple of days.
My friend was not very happy about these events so the next day he called the Dealership and complained to the owner that this sort of nonsense shouldn't happen. The owner agreed, but this is what he told my friend. 'Yeah, I know, this shouldn't have happened. They should have put it together right in the first place and then at least they should have been able to fix it in place during the service visit. But I can only afford to pay those guys $8.00 an hour and you just don't get much talent for that much money'.
And when my friend told me that I had to ask, how in hell could you ever go back to that dealership again? He replied, 'I couldn't believe he would say that to a customer, I'd have come up with any lie before I'd say something like that'.
This dealership is thriving, the owner has opened up two additional dealerships and is making money hand over fist. And in my mind this is representative of much of the business world today.
PS: Without naming names, all real tractors are green.
= new reply since forum marked as read
It's a nice color.
