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Unknown Beatle

(2,672 posts) Mon Oct 14, 2013, 03:34 PM Oct 2013

You Won't Believe This Netflix Customer Service Rep Is Real

Source:Huffington Post

A Netflix spokesperson confirmed to The Huffington Post that this incredible, "Star Trek"-laden back-and-forth between a subscriber and a customer service representative is indeed real.

16 replies

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You Won't Believe This Netflix Customer Service Rep Is Real (Original Post) Unknown Beatle Oct 2013 OP

That was awesome! arcane1 Oct 2013 #1

Capt. Mike ought to be teaching classes in customer service LiberalEsto Oct 2013 #2

nt Buddaman Oct 2013 #3

K&R n/t Dalai_1 Oct 2013 #4

That would be one of the first online chats I've seen that doesn't sound like a machine. tridim Oct 2013 #5

Netflix's response: CS tech took too long and was wasting time. We're gonna kestrel91316 Oct 2013 #6

I have to endorse the awesome assessment matt819 Oct 2013 #7

fun!!! BlancheSplanchnik Oct 2013 #8

I LOVE those nerds. :) nt rivegauche Oct 2013 #9

I love it. ohheckyeah Oct 2013 #10

That was all kinds of wonderful. surrealAmerican Oct 2013 #11

Awesome!! And I must plug "Spiral" or "Engrenages" which is only available in the US on msanthrope Oct 2013 #12

I love it! Omnith Oct 2013 #13

WOW Mr Dixon Oct 2013 #14

Agent Mike is now a Capt? Hutzpa Oct 2013 #15

I can't believe the customer is real - Lt Norm is fantastic, too! REP Oct 2013 #16

arcane1

(38,613 posts)

1. That was awesome!

Reply to Unknown Beatle (Original post)

Mon Oct 14, 2013, 03:37 PM

Oct 2013

LiberalEsto

(22,845 posts)

2. Capt. Mike ought to be teaching classes in customer service

Reply to Unknown Beatle (Original post)

Mon Oct 14, 2013, 03:42 PM

Oct 2013

brilliant approach

Buddaman

(503 posts)

3. nt

Reply to Unknown Beatle (Original post)

Mon Oct 14, 2013, 03:44 PM

Oct 2013

Dalai_1

(1,301 posts)

4. K&R n/t

Reply to Unknown Beatle (Original post)

Mon Oct 14, 2013, 03:46 PM

Oct 2013

tridim

(45,358 posts)

5. That would be one of the first online chats I've seen that doesn't sound like a machine.

Reply to Unknown Beatle (Original post)

Mon Oct 14, 2013, 04:06 PM

Oct 2013

kestrel91316

(51,666 posts)

6. Netflix's response: CS tech took too long and was wasting time. We're gonna

Reply to Unknown Beatle (Original post)

Mon Oct 14, 2013, 04:07 PM

Oct 2013

outsource CS to India, where we won't have to worry about such silly nonsense.

matt819

(10,749 posts)

7. I have to endorse the awesome assessment

Reply to Unknown Beatle (Original post)

Mon Oct 14, 2013, 04:45 PM

Oct 2013

Even when I encounter good customer service, they go straight from the script, and if you throw some curveballs in, the conversation follows accordingly.

BlancheSplanchnik

(20,219 posts)

8. fun!!!

Reply to Unknown Beatle (Original post)

Mon Oct 14, 2013, 05:21 PM

Oct 2013

I'm gonna have to brush up on my Startrek-speak. Just in case, ya know.

rivegauche

(601 posts)

9. I LOVE those nerds. :) nt

Reply to Unknown Beatle (Original post)

Mon Oct 14, 2013, 05:43 PM

Oct 2013

ohheckyeah

(9,314 posts)

10. I love it.

Reply to Unknown Beatle (Original post)

Mon Oct 14, 2013, 05:52 PM

Oct 2013

So much better than the obsequiousness I get from some customer service people. I had one chat yesterday with a Dell customer service rep who thanked me at least 4 times for my patience....twice in 20 seconds. By that time I was out of friggin' patience. I don't need to have my ass kissed.....polite, humorous, and quickly helpful work for me.