All Four Statements From United Airlines on Incident: Kansas City Star

[Stuart G]

http://www.kansascity.com/news/business/national-international/article144564399.html


The Associated Press
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United Airlines has released four official statements in response to the backlash against the company since a customer was dragged from an oversold flight Sunday evening at Chicago's O'Hare International Airport.

The first three were from the parent company's CEO, Oscar Munoz. The fourth was posted on the company's website Thursday after a news conference by the passenger's attorneys.

Here is the text of those statements:

First statement , released by the airline midday Monday:

This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.


Oscar Munoz, CEO United Airlines
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Second statement, sent to employees Monday evening:

Dear Team,

Like you, I was upset to see and hear about what happened last night aboard United Express Flight 3411 headed from Chicago to Louisville. While the facts and circumstances are still evolving, especially with respect to why this customer defied Chicago Aviation Security Officers the way he did, to give you a clearer picture of what transpired, I've included below a recap from the preliminary reports filed by our employees.


As you will read, this situation was unfortunately compounded when one of the passengers we politely asked to deplane refused and it became necessary to contact Chicago Aviation Security Officers to help. Our employees followed established procedures for dealing with situations like this. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right.


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