This should be available for everyone ASAP.
I live a few miles from the Mexican border. Until today,to renew you had to mail in your passport and wait weeks or months, meaning you can't travel over the border even to Mexico,let alone to any other country. You can't plan anything,not knowing when the new passport will arrive, nor even have proof it was received. They won't let you keep the old passport until a new one arrives, which would be the logical thing to do.
The only other option is to wait until two weeks before you plan an international trip to apply at a local passport office for an expedited approval--but there is no guarantee that you will get one. And you must show proof of travel plans,such as airline tickets. You can't just say you plan to visit Mexico with friends.
We are hoping to travel internationally next year and in the meantime need to reschedule a winetasting day trip to Mexico that was cancelled due to illness. We don't know the date of the next tour yet. So we are unable to book anything until I can get a passport renewed. And I wouldn't think of booking an overseas trip without passport in hand; mine expires in April.
Imagine paying for international travel only to learn your passport wasn't approved and you lose all that money.
It's a ridiculous system. I'll try getting up in the wee hours to see if I can get the online renewal to work.
Don't suggest contacting my Congressional member for help on this---he's a MAGA nut who I've had a dispute with in the past.