A face-scanning algorithm increasingly decides whether you deserve the job
A face-scanning algorithm increasingly decides whether you deserve the job
HireVue claims it uses artificial intelligence to decide whos best for a job. Outside experts call it profoundly disturbing.
By Drew Harwell
Oct. 22, 2019 at 12:03 p.m. EDT
An artificial intelligence hiring system has become a powerful gatekeeper for some of Americas most prominent employers, reshaping how companies assess their workforce and how prospective employees prove their worth.
Designed by the recruiting-technology firm HireVue, the system uses candidates computer or cellphone cameras to analyze their facial movements, word choice and speaking voice before ranking them against other applicants based on an automatically generated employability score.
HireVues AI-driven assessments have become so pervasive in some industries, including hospitality and finance, that universities make special efforts to train students on how to look and speak for best results. More than 100 employers now use the system, including Hilton, Unilever and Goldman Sachs, and more than a million job seekers have been analyzed.
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Drew Harwell is a technology reporter for The Washington Post covering artificial intelligence and the algorithms changing our lives. He joined The Post in 2014 and has covered national business and the Trump companies. Follow https://twitter.com/drewharwell
Mosby
(16,317 posts)Someone needs to sue a company that uses this crap.
Wellstone ruled
(34,661 posts)The Genie is out of the bottle to be never returned. Recall a Client Company of mine working on Facial Recognition hardware,software and Algorithms associated to this project. Yes,the algo's can be adjusted to do anything one wants when it comes the selective process.
Newest Reality
(12,712 posts)"Welcome my Son, to the machine!"
Lie detector, meet HireVue. There is a movement like this with welfare systems around the world now, too.
How do you spell dystopia? Like China's social credit system, they may weed out the expendables with a digital caste system and play, who gets to be an untouchable? India had something like that.
So, obviously there are going to be a lot of humans who don't have a right to be here anymore since AI looks like a way to thrash populations and separate the wheat from the chaff, (although who is which is questionable). Other than the most elite, the ones who are still viable to that system do not have my envy considering just how restrictive and controlled their lives might be.
What will be done with those of us who are outside the constraints of the algorithms and social credits? Let's see, work camps, prisons, euthanasia, maybe efficient recycling as Soylent Green? With less emphasis on human rights, here comes the Oligarchical Technocracy. It looks like an efficient smoke screen for weeding out the undesirables and the timing is just right since it looks like democracy has a short lifespan now.
I give it 20 to 30-years at this pace.
dalton99a
(81,513 posts)The system, they argue, will assume a critical role in helping decide a persons career. But they doubt it even knows what its looking for: Just what does the perfect employee look and sound like, anyway?
Its a profoundly disturbing development that we have proprietary technology that claims to differentiate between a productive worker and a worker who isnt fit, based on their facial movements, their tone of voice, their mannerisms, said Meredith Whittaker, a co-founder of the AI Now Institute, a research center in New York.
Its pseudoscience. Its a license to discriminate, she added. And the people whose lives and opportunities are literally being shaped by these systems dont have any chance to weigh in.
The inscrutable algorithms have forced job seekers to confront a new kind of interview anxiety. Nicolette Vartuli, a University of Connecticut senior studying math and economics with a 3.5 GPA, said she researched HireVue and did her best to dazzle the job-interview machine. She answered confidently and in the time allotted. She used positive keywords. She smiled, often and wide.
But when she didnt get the investment banking job, she couldnt see how the computer had rated her or ask how she could improve, and she agonized over what she had missed. Had she not looked friendly enough? Did she talk too loudly? What did the AI hiring system believe she had gotten wrong?
I feel like thats maybe one of the reasons I didnt get it: I spoke a little too naturally, Vartuli said. Maybe I didnt use enough big, fancy words. I used conglomerate one time.
HireVue said its system dissects the tiniest details of candidates responses their facial expressions, their eye contact and perceived enthusiasm and compiles reports companies can use in deciding whom to hire or disregard.
Job candidates arent told their score or what little things they got wrong, and they cant ask the machine what they could do better. Human hiring managers can use other factors, beyond the HireVue score, to decide which candidates pass the first-round test.