What the frick is going on with FedEx?

[Lady Freedom Returns]

They were supposed to deliver my wheelchair but kept changing the delivery date. 3 changes last night. First they text me it was today then Monday, then Sunday. I've been here all day with the door open and screen locked no one delivered anything, not even to my neighbors.

Contacted the seller and they are going to contact me later today.

What the hey, it was supposed to be signed for but FedEx says it wasn't needed with this delivery. Uh, yes it was! I asked for it to be. $300 out of pocket? Dang tootin' I had it marked for needing a signature!

I'm ticked. Thank you for letting me vent.

[DetroitLegalBeagle]

1. Per a friend who works with FedEx

They are short staffed. Badly.

[RKP5637]

2. I've had this happen with FedEx. Eventually, one day, the package appears. Maybe try the

tracking for it, see if it's someplace.

[Lady Freedom Returns]

5. FedEx told me to talk to the seller.

And the seller wants to know what what gives with the crazy tracking. They will give me answers when they get them.

[CountAllVotes]

3. Been waiting on something shipped FedEx two weeks ago

There are sure S L O W !!

[keithhs28]

25. Has Louis DeJoy...

...taken over FedEx?

He's trying slow everything down.

[CountAllVotes]

28. Don't know

but ...



Welcome to the Democratic Underground keithhs28!!

[wcmagumba]

4. Last three or four deliveries from FedEx to my home have been similar...

I think they purposefully estimate a faster delivery time, fooling no one. A couple of deliveries went back and forth between a couple of different states before getting to my home (by their tracking)...corporate America infused with covid issues and probably thuglican managers/executives lacks logic and competence. IMO

[revmclaren]

6. I have a fedex package that is late that has been

'In transit' in town for 3 days.

Every delivery from them has been late even before the pandemic.

FedEx is going to raise its rates next month.

I simply will stop buying from companies that use FedEx and I'll let them know why.

[Lady Freedom Returns]

8. They say it was delivered.

No, it hasn't. Supposed to be signed for, they say no it wasn't.

I have had them in transit like you talk about. But nothing like the mess this is.

[revmclaren]

9. Mine says signature required too because of value.

I'm so sorry that FedEx is trying to evade blame.


I'm going to call customer service and see if I can light a fire under them again about my package.

Third time in 2 months I've had to call.

We need a pulling hair out emoji.

Edit...

I use the FedEx phone app and I'm taking a screen shot of the page saying signature required just in case they pull the same with me.

[localroger]

7. FedEx are having serious problems

A coworker of mine has been waiting for a parcel that was shipped before Hurricane Ida hit. Okay, hurricane, but still. My company has also had major problems with them for slow delivery even on the west coast. I think part of the problem is that since they absorbed Roadway Package Service, which became FedEx Ground, they have never been the same company they were when they had a pure focus on shipping everything through their distribution center in Memphis. RPS always had problems -- my company had a front row seat because we serviced some of their line equipment -- and instead of FedEx fixing those problems, those problems seem to have leaked into FedEx's original business model. People have been waiting for two weeks for things they expected in a day or two and a lot of it seems to involve a lack of staff to load or unload trucks at their staging facilities.

[bamagal62]

10. They are awful. One recent package,

that the seller requested they require signature from me, was left on my porch. Unfortunately I was out of town and that package
sat there overnight. We have porch pirates around here and I'm surprised it wasn't stolen.
They never even rang the doorbell as I had evidence on my ring camera. They just dropped it and
ran.
Another time, months ago, I saw them sitting outside in their truck in front of my house.
They never even got out of the truck and then I got an email that they tried to deliver but no one was home.

[SeattleVet]

11. They've gotten REALLY bad over the past several months.

A few months ago we had 2 packages, delivered on different days, both left halfway up the stairs to the front porch, but their tracking 'delivery confirmation' claimed were left at front door. Not even close, and we're lucky that I was sitting at the computer by the front window when they left them in plain sight for the local package thieves and I was able to get to them before thy disappeared for good. Guess they were too heavy/bulky for them to bring it up the other 6 or 7 steps.

The WORST part is that they don't update their tracking to show any changes in possible delivery dates. The last package we got showed a single 'expected delivery' date (that had passed a week prior) while the tracking showed it had been sitting in one of their facilities for a full week. When they finally did update it (status showed 'out for delivery' or some such) it somehow *still* took 3 more days to make it from their truck to my house.

I have been leaving instructions when making online purchases to NOT use FedEx if at all possible...at this point even UPS is a better bet to get something in a reasonable time, or at least to have semi-accurate online tracking information so we don't have to stay at home waiting on multiple days for deliveries that never manifest themselves, while we are juggling ever-changing expected delivery dates.

[getagrip_already]

12. maybe they just aren't delivering to dems? n/t

[Lady Freedom Returns]

13. They shouldn't have that information.

They probably know I'm disabled and a big Loki fan girl with some of my deliveries, but not my party association.

Now I'm worried if they send me another chair.

[kwijybo]

14. I quit using FedEx a long time ago

Expensive Nikon camera equipment delivered to the first floor deck of my apartment, instead of the apartment offices. Boxes of books delivered to the house across the street, in the rain (I was home). Stuff not delivered, just a paper saying I wasn't home (narrator voice: But he was). Just stuff like this.

[Deminpenn]

15. UPS/FedEx will hold packages based on

the delivery time frame for which you paid. If you paid for delivery in 5 days, the package could sit in one place for a couple of days before it starts moving to its final destination.

Have had this happen with packages before the pandemic.

UPS/FedEx are not like the USPS where mail and packages don't sit around. It takes whatever time it takes for delivery, but nothing sits around at a sorting center.

[Lady Freedom Returns]

17. But they are saying that they dropped it off.

They didn't. So the shipper is involved and we better get some answers.

[piddyprints]

21. They dropped my package off

at a dead woman’s house, on another road, one year right before Christmas. Chewy replaced it, but the relatives found it a few months later when they went over to check on the house.

One time they left my package at the road, 600 feet away from the house, where it’s not visible from the house at all.

I hope you get your package. If I had a choice of shippers, I would not choose FedEx. Unfortunately the customer rarely gets a choice. They were good before we moved here, but I have never seen worse than what we have now.

[Lady Freedom Returns]

23. They better give me some answers.

I need that wheelchair. Trying to go to doctors and to the store with my walker is so hard now.

[Irish_Dem]

30. Maybe your doctor could do video appts, and you could have groceries delivered temporarily

until your wheelchair arrives.

Last year I fell and broke my leg and ankle, because of the the pandemic and everything being shut down or curtailed, it was weeks before I could get into surgery
to repair the damage. I relied on Telehealth appts and Kroger's delivering my groceries.


Good luck to you, I know how it feels not to be mobile, not to be able to get out and about.

[Deminpenn]

35. Had kind of a similar experience

Can't recall if it was UPS or FedEx.

The tracking status said the package was on a truck and out for delivery and that's what I was told when I called customer service. When I called the local delivery point, the employees there explained to me that the tracking system makes assumptions that the package has advanced to the next facility even though it has not been officially scanned. The supervisor told me it was possible, even probable, the label had come off the package and it was probably sitting in a bin presumably waiting for someone to put another label on it and send it along. The supervisor called a contact at the last known transfer facility. The contact found it and as predicted, the label had come off. The contact fixed the problem and my package was delivered.

[piddyprints]

16. FedEx sucks.

Dirty, leaking trucks, dirty packages, everything late. Our package that was supposed to be here today is sitting in Nashville, the black hole of this area.

[Lady Freedom Returns]

19. They are saying they dropped it off.

Been here all day with the door open. And when all support dogs hear anyone walking around the complex, it becomes a dog opera.

So they have not been around here, it's been quite.

[piddyprints]

22. Couple times,

They sent me a text message saying no one was home, even though no signature was required. Not only were we home, but we have cameras that record the truck coming down the driveway and any activity on our porch.

It’s frustrating, to be sure.

[IronLionZion]

18. Amazon vs UPS vs fedex tiktok compilation

FedEx hates their customers

[chowder66]

20. I've had them say it was dropped off too but then their site shows a revised date.

The revised estimated delivery date and time didn't happen until later in the evening ...and the next morning in one instance.
As for signature, one time they signed for me because of Covid.

Not that any of that is helpful but wanted to share.

[Martin Eden]

24. FedEx delivered my trekking poles from Moosejaw, but not to my house

I was at home reading quietly, waiting for the delivery and checking the tracking # periodically. At 8:15pm I saw my package had been delivered at 7:40, but it was nowhere to be found, at my front door or at neighbors in either direction.

I live in a house on a busy 4 lane road just off the interstate. We get almost no foot traffic. If they delivered it they didn't knock or ring the doorbell. Highly doubtful someone stole it from my front porch.

I opened a "case" with them the next morning. Getting through their automated voice response system is aggravating, and reaching an actual person is difficult. I couple days later I talked to someone who said they'd call me back in the next 24-48 hours. After that time period passed I called back and got an automated response that the case was closed (but nothing about how it was resolved).

I had contacted Moosejaw (outdoor retailer) the same morning to let them know I never received my order, then contacted them again after FedEx closed the case. Fortunately, Moosejaw refunded my $110.46 even though FedEx was at fault.

[moniss]

26. Sorry for the

problems you're having and unfortunately with Fed-Ex it doesn't get any better. Like others have posted here I have had packages sit for over a week at the Fed-Ex near my house that is only 2 miles away. I'm talking about packages that were coming to me from shipping locations barely 100 miles away. Shipper to local Fed-Ex happened in one day. Then I waited for over a week and Fed-Ex would not let me come to pick up the package. Another time I ordered four high end parts for a truck. They were supposed to hold for pickup since they were bulky and no need to come up a flight of stairs just for me to have to take them back down. I came home to find 3 of the four blocking my door. They were all the same item and the shipper told me that they had sent them all together. Fed-Ex tried lying to me by telling me they only delivered 3 because they only ever had 3 but I threw their own tracking in their face because it said 4 items during the transit tracking. So they said they would trace it and call me. They never called and I came home several days later to find the 4th item dumped at my door all busted out of the packaging and damaged. But at least it hasn't descended to the level of Door Dash. Those rip-off artists should be put out of business. They'll call you and say they need directions to you and then when your food doesn't arrive anyway they will claim they delivered it. Companies like Papa John's etc. have begun using them to help deliver. Do not under any circumstances use them.

[Lady Freedom Returns]

27. Now another package is Delayed!

I ordered something to help me pick up things.
I just can't win with these guys. Wish I could select the delivery company.

[NH Ethylene]

29. I had 3 dates for my recent FedEx delivery.

The third updated delivery date was emailed to me after it had been delivered, to the post office, where I had to go pick it up. (And it was big & heavy!)

[cinematicdiversions]

31. They are incredibly short staffed

That said they were having issues even before the pandemic.

They've been going downhill for quite a few years now.

[drmeow]

32. This has been happening with FedEx

since before the pandemic, not just cause they are currently short staffed. They hand over the package to "local independent contractors" (kinda like Amazon does) and it sits in the warehouse for days. They keep changing the "anticipated delivery date" and then claim the package was delivered "on time" based on their new delivery date.

[HipChick]

33. My overnight Fedex package took 3 days...

Go figure

[MissB]

34. The only way I was able to get a package recently from FedEx

was to reroute it to pick it up at one of their retail stores. I’m sure if I hadn’t done that, I’d still be waiting.

It took them 24 hours to reroute it and get it to their FedEx store. Yes, I had to go to their store and show my ID but I got my package.

They’re short staffed and things are backed up.