Cell phone assist

[madamesilverspurs]

Last edited Thu Jun 30, 2022, 07:54 PM - Edit history (1)

Have a Samsung tracfone. I accidentally blocked a crucial number, and tracfone "support" has been less than helpful. Can someone please help me unblock the number?

Huge thanks in advance.

UPDATE: Looks like if finally got resolved, but what a mess. Tracfone used to have a decent chat line for help. But they changed it, the access is iffy at best; was finally able to get through using their facebook page. Given the significant lag time between Q and A, I'm guessing the chat desk is way off shore; and the chat helper was clearly uncomfortable with English, although better than I would be if trying to communicate in any language other than English. The whole thing wouldn't have been so maddening were it not for the phone being the means for me to let therapists and delivery drivers into the building; still don't know how that callbox number got blocked, what a pain in the ass (and the knees, and the hip, and the back, and the arm that has to drag the oxy tank while the other wields a cane).
Yeeeeesh.
And thanks again, y'all.

.

[mahatmakanejeeves]

1. The menu path you take is probably dependent on the model of the phone.

Do you have the owner's manual?

[madamesilverspurs]

2. Can't find the manual,

I've usually relied on their "chat" for assistance, today it's not even responsive. It's a Samsung, not a flip phone.

[Wounded Bear]

3. Should be able to download a copy of the manual...

no?

[dweller]

4. On my iPhone

In the recent calls list, scroll to the bottom where there is link to
Deleted calls
Blocked calls

Check there


✌🏻

[mahatmakanejeeves]

5. This is Samsung, so Android, right?

[dweller]

6. Right

But you should have a call list, recent calls etc
Look there



✌🏻

[quaint]

7. On my Android (moto)...

Phone
Recents
Scroll to blocked call
Touch (select)
Mine shows three options:
Unblock
Report spam
History