Job openings: Labor Education Service

[Omaha Steve]

http://www.workdayminnesota.org/index.php?article_1_137

12 June 2012

The University of Minnesota Labor Education Service is seeking an Executive Office and Administrative Specialist. AFSCME MN Council 5 is seeking an IT Help Desk Support Specialist.

Labor Education Service Executive Office and Administrative Specialist
AFSCME MN Council 5 IT Help Desk Support Specialist

Executive Office and Administrative Specialist
Labor Education Service

The University of Minnesota Labor Education Service is the only educational program in the state specifically focused on the needs of Minnesota workers and their organizations. We do so by providing training, media and other services. The Executive Office and Administrative Specialist is a key member of the staff whose work supports all LES staff and programs. Duties include managing logistics for trainings, conferences and others events; maintaining databases; producing communications materials; processing financial transactions and performing basic clerical and administrative duties.

Applications must be made online as soon as possible. View a full position description and apply at this link.


AFSCME MN COUNCIL 5, AFL-CIO
IT HELP DESK SUPPORT SPECIALIST

AFSCME MN Council 5 is currently seeking applicants for the position of IT Help Desk Support Specialist. A brief description and qualifications for the position are shown below.

This IT Help Desk Support Specialist position is full-time (37.5 hours per week), Monday through Friday between the hours of 8:30 AM and 4:30 PM and shall be based out of the South St. Paul Office. Starting wage is $2849.00/month.

Job Duties/Responsibilities:

• Receive and record technical and/or application support calls from end users.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
• Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
• Provide initial assessment of urgency and business impact on all support calls.
• Manage service requests, software installations, new computer setups, upgrades, etc.
• Record incident resolutions in the Help Desk tool.
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
• Support the following technologies: Microsoft Office 2010 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP & 7, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity, LogMeIn, VNC, and others as assigned.
• Monitor daily backups.
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
• Other duties as assigned.

Desired Qualifications:

• 2 year associates degree or work equivalent in a business or organization
• 1-2 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2010, Internet Explorer and business applications in a business environment.
• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Strong work ethic, detail oriented as well as excellent oral and written communication skills.
• Sound problem resolution, judgment and decision-making.
• Ability to lift and move equipment weighing 30-40lbs.
• Experience supporting Windows XP & 7, Microsoft Office w/Outlook in an Exchange Environment, Internet Explorer, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
• Experience with TCP/IP and general networking issues.
• Experience providing superior customer service and support.
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Strong interpersonal and organization skills, successful in working both independently and in a team environment.
• Strong problem solving skills.
• Adhere to all corporate policies and procedures.

TO APPLY:
Send cover letter and resume to Lisa Altendorfer, IT/Building Resource Manager at:
▪ AFSCME MN Council 5, 300 Hardman Avenue South, South St. Paul, MN 55075
▪ Fax: [phone]
▪ Email Lisa Altendorfer (No phone calls please)

DEADLINE: The posting for this position will close Thursday, June 21, 2012 at 4:00 PM.

AFSCME MN Council 5 is an equal opportunity employer