Netflix, Streaming Videos & DVDs

Thunderbeast

(3,408 posts) Sun Nov 13, 2022, 04:01 PM Nov 2022

Can not play Amazon Prime originals in English!

Prime Original shows ALL play in French through my Xfinity set top box. They play in English on my computer. Other Prime videos work fine.

Tech support at Amazon is useless. They keep running me through their simpleton script that runs the course of obvious answers. YES! I have checked the language in setting in the Xfinity Amazon Prime App. I have double checked it in my browser options.

Anyone else have this problem?

7 replies

= new reply since forum marked as read

Highlight:

Can not play Amazon Prime originals in English! (Original Post) Thunderbeast Nov 2022 OP

Might be quicker to learn French rather than deal with the help desk. MLAA Nov 2022 #1

+1 GreenWave Nov 2022 #3

Je ne sais pas comment vous aider. Ocelot II Nov 2022 #2

Moi non plus. MLAA Nov 2022 #7

Are there language or other settings in your TV that could be influencing? intrepidity Nov 2022 #4

I have had this. Went away by itself. vanlassie Nov 2022 #5

The fact that they play in English ItsjustMe Nov 2022 #6

MLAA

(17,288 posts)

1. Might be quicker to learn French rather than deal with the help desk.

Reply to Thunderbeast (Original post)

Sun Nov 13, 2022, 04:05 PM

Nov 2022

Sorry, couldn’t resist. Here’s hoping one of our DU wizards can help you out!

GreenWave

(6,744 posts)

3. +1

Reply to MLAA (Reply #1)

Sun Nov 13, 2022, 04:11 PM

Nov 2022

LOL

Ocelot II

(115,686 posts)

2. Je ne sais pas comment vous aider.

Reply to Thunderbeast (Original post)

Sun Nov 13, 2022, 04:05 PM

Nov 2022

MLAA

(17,288 posts)

7. Moi non plus.

Reply to Ocelot II (Reply #2)

Sun Nov 13, 2022, 04:33 PM

Nov 2022

intrepidity

(7,296 posts)

4. Are there language or other settings in your TV that could be influencing?

Reply to Thunderbeast (Original post)

Sun Nov 13, 2022, 04:13 PM

Nov 2022

Can you uninstall/reinstall the Prime app on the box?

Sorry if these are obvious...

vanlassie

(5,670 posts)

5. I have had this. Went away by itself.

Reply to Thunderbeast (Original post)

Sun Nov 13, 2022, 04:18 PM

Nov 2022

ItsjustMe

(11,230 posts)

6. The fact that they play in English

Reply to Thunderbeast (Original post)

Sun Nov 13, 2022, 04:18 PM

Nov 2022

On your computer tells me that the issue has to be with your Xfinity box or television

Try unplugging your box and television for a couple of minutes, then plug them back in.

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