'Taking no chances': Nevada Dems hire massive call center to avoid caucus meltdown
NBC News
LAS VEGAS Nervous about another fiasco like Iowa's, Democrats here and nationally are going to extra lengths to try to avoid a breakdown in the caucus process that could delay results on Saturday.
Nevada Democrats have hired a professional call center with 200 paid operators and dedicated reporting lines to help take in results from caucus sites around the state, diverging from Iowa where lightly trained volunteers manned the phones and reported chaos and jammed phoned lines after an app that was supposed to process most of the results malfunctioned.
"We have been working around the clock to ensure that what happened in Iowa will not happen here, which is why we're taking no chances when it comes to reporting," Molly Forgey, spokesperson for the Nevada Democratic Party, told NBC News. She added that the steps taken should "ensure that our precinct chairs and site leads will be able to successfully report results on caucus day."
The Democratic National Committee, which faced blowback from the Iowa mess, has gotten far more involved in Nevada, dispatching some three dozen staffers to the state to help with everything from volunteer recruitment to technical assistance, while another team in Washington will assist with data processing.