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(22,336 posts)
Mon May 28, 2018, 04:06 PM May 2018

5 things Starbucks has to get right during its anti-bias training day [View all]

One of the five points copied below. Go to link to see rest.


Address not just racial bias, but also white privilege

Starbucks intends Tuesday afternoon's training to promote inclusion and help prevent discrimination, but the company has to be careful not to alienate certain employees or issue blanket statements about bias being universal, Lee Pacchia, co-founder and CEO of Mimesis, a strategic communications consultancy firm, told CNBC via email.

"I noticed a lot of complaints at the inherent unfairness of making Starbucks employees who happen to be racial minorities sit through these lengthy training sessions on a topic that they likely understand full well through their own experiences," he said. "I think there's a lot of merit to those complaints, but unfortunately I can't see how Starbucks can selectively apply this program to only a subset of its entire workforce."

Pacchia said Starbucks should speak plainly about the nature of racial bias and avoid "false equivalencies."

"While it might be tempting to frame this issue as 'bias can happen to anyone anytime,' I'd recommend against letting anyone come away from the program thinking that what happened in Philadelphia could have happened to two white customers," he said.

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