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MineralMan

(146,307 posts)

7. Well, sounds like she's not a good communicator.

Reply to MontanaMama (Reply #4)

Wed Apr 17, 2019, 02:08 PM

Apr 2019

Go visit the dealership. Ask to speak with the general manager of the entire place. Tell that person that you're dissatisfied with the communications and that you want some answers now. Don't take no for an answer. If this is the dealer that sold you your vehicle, the general manager should be concerned about getting bad reviews for the dealership.

You need an answer you can understand on the repairs, so if you're not getting it from the service manager, take it up the channel and talk to that person's boss.

There's no excuse for rudeness on the part of a service manager and you shouldn't put up with it. You might be able to find out the name of the dealership's general manager on the dealership's website.

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Looking for advice regarding a service issue at local car dealership, please. [View all] MontanaMama Apr 2019 OP

When did you talk to the service manager last? MineralMan Apr 2019 #1

I just called the service manager. MontanaMama Apr 2019 #4

Well, sounds like she's not a good communicator. MineralMan Apr 2019 #7

Dealerships vary, I guess matt819 Apr 2019 #2

It is definitely a communication issue. MontanaMama Apr 2019 #5

Performing the work outside doesn't surprise me. TheBlackAdder Apr 2019 #3

They are doing the work in a service bay. MontanaMama Apr 2019 #6

You could call Hyundai's customer line, asking how long a service update would take, if concerned. TheBlackAdder Apr 2019 #9

Holy crap. MontanaMama Apr 2019 #12

Once my car comes off warranty, it is rarely at a dealership again, for just that reason. TheBlackAdder Apr 2019 #13

Yes. Agree 100%. MontanaMama Apr 2019 #15

Make sure you speak directly to the service manager. WeekiWater Apr 2019 #8

Thanks for your feedback. MontanaMama Apr 2019 #11

After doing some research online, it appears that the panoramic MineralMan Apr 2019 #10

Thanks MM. MontanaMama Apr 2019 #14

Well, I hope you get your Santa Fe back soon! MineralMan Apr 2019 #18

I like the idea of no sunroof, but MicaelS Apr 2019 #16

I always tend to choose a lower trim level on any car I buy, MineralMan Apr 2019 #17

Dayum. I hope you took a pic of it in pieces. cwydro Apr 2019 #19

Yep. I did. MontanaMama Apr 2019 #20

Good for you! cwydro Apr 2019 #24

Montmama,.. you might consider the advantage of communication with the dealer,... magicarpet Apr 2019 #21

The mistake was saying, "you don't need it right away" ksoze Apr 2019 #22

relax, they are probably trying to narrow down the issue and/or the part is on backorder and it's Demonaut Apr 2019 #23