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AtheistCrusader

(33,982 posts)
13. That was nice of the dealership to cover you.
Thu Apr 30, 2020, 12:42 PM
Apr 2020

They didn't have to.

I bought a 2017 Jeep Renegade, and it was a mechanical nightmare. Thermostat died. Can't just change the thermostat, you have to change the entire housing. Ends up being about $900 parts and labor. Not covered by the power train warranty. Thermostats are consumable, like brake pads.

No fucking way in hell it should go bad in 20,000 miles, but it can happen.

The warranty is a contract. It spells out what it covers and what it does not. Sometimes the outcome sucks for the consumer, but it is a contract.

At 53,000 miles the engine ate cylinder #4, loss of compression, oil blow-by, burnt piston. They replaced the entire engine, no charge. They had to.

It's a contract.

But yes, dealerships do sometimes cover things for irate customers that don't understand their rights per the contract.

Recommendations

0 members have recommended this reply (displayed in chronological order):

Well done! leftieNanner Apr 2020 #1
The moral of the story is this. shockey80 Apr 2020 #4
Watch taking cars to dealers for service, if it's still under warranty. They often pull switcheroos. TheBlackAdder Apr 2020 #40
Last year, I brought my truck in to get a tire plugged. Flaleftist Apr 2020 #2
I took my pickup in for an oil change (my regular, honest guy had sold his shop) Frustratedlady Apr 2020 #9
Been there done that. Caught 'em spraying oil near the power steering hose and claiming a leak. lagomorph777 Apr 2020 #11
My favorite was the time an oil change wanted to turn into 200$ worth of filters OriginalGeek Apr 2020 #31
Good grief! Frustratedlady Apr 2020 #52
Dead Kennedys - Trust Your Mechanic Celerity Apr 2020 #57
No, too many wolves. procon Apr 2020 #3
Toyota has fallen in service and quality of their products vapor2 Apr 2020 #5
I have a 2013 Toyota Yaris. 120,000 miles. leftyladyfrommo Apr 2020 #12
2019-2020 Toyota RAV4 hybrid fuel tank issue Quemado Apr 2020 #14
I Have A Similar Problem... ProfessorGAC Apr 2020 #18
Toyotas used to be bulletproof Squidly Apr 2020 #62
Well done Dem2 Apr 2020 #6
I'm as non-confrontational as Mr. Rogers. Aristus Apr 2020 #7
I don't trust Jiffy Lube leftyladyfrommo Apr 2020 #16
I don't trust Jiffy Lube either. Staph Apr 2020 #41
Lol! Good job. shockey80 Apr 2020 #19
I took my cars into different dealers DENVERPOPS Apr 2020 #39
Good for you! 58Sunliner Apr 2020 #60
Freakin' Jiffy Lube LuckyCharms Apr 2020 #66
But was it actually covered by the warranty? greenjar_01 Apr 2020 #8
They said no, it was not covered by the warranty. shockey80 Apr 2020 #21
What does the actual warranty say, though? greenjar_01 Apr 2020 #22
It says it's covered, BUT! shockey80 Apr 2020 #27
Does the warranty provide a normal wear and tear exception? greenjar_01 Apr 2020 #37
The lack of details fosters skepticism. Which gasket? What mileage/age? AtheistCrusader Apr 2020 #56
Will never do business with Toyota anymore JCMach1 Apr 2020 #10
That was nice of the dealership to cover you. AtheistCrusader Apr 2020 #13
I did the same thing when one of our cars had a catastrophic failure Mariana Apr 2020 #15
Maybe you should be thanking and praising your dealership, instead? Goodheart Apr 2020 #17
No, this a game you will lose if you do not fight. shockey80 Apr 2020 #25
Lol, ok! Nt USALiberal Apr 2020 #50
If they could technically argue it was not covered then it wasn't covered. Goodheart Apr 2020 #61
I had a manager of a Apple Store do this for me once. sellitman Apr 2020 #20
Mine TlalocW Apr 2020 #23
Call Toyota USA Cracklin Charlie Apr 2020 #24
You go TheFarseer Apr 2020 #26
Toshiba videohead5 Apr 2020 #28
Hell yes! hamsterjill Apr 2020 #29
As soon as my Prius was out of warranty, TNNurse Apr 2020 #30
Sounds like a Toyota dealer to me Loge23 Apr 2020 #32
Back in the late 70's or 80's the District Attorney for Sedgwick County KS had so many complaints KS Toronado Apr 2020 #33
Welcome to DU, KS Toronado! calimary Apr 2020 #65
you dont have to be an ass about it. but you do have to have a spine. mopinko Apr 2020 #34
In the 90's I lived in San Diego left-of-center2012 Apr 2020 #35
It's not so much that you threatened them.. MissKat Apr 2020 #36
you have to assume someone coughed in it, or in their hand before opening the door certainot Apr 2020 #38
Whaaaat? In The World? ... (nt) stopdiggin Apr 2020 #42
not they would do it on purpose. but absolutely. especially with elderly relatives certainot Apr 2020 #49
The shit some people post. . . nt Codeine Apr 2020 #51
really? it's the same as getting onto the NY subway and grabbing the post certainot Apr 2020 #67
They can't repair it without my permission here in CA. ... aggiesal Apr 2020 #43
Sheep fight like mofos Ellen Forradalom Apr 2020 #44
Did he ever give you a reason why it wasn't covered by the warranty? George II Apr 2020 #45
We've only been told 'something'. Which means very little. AtheistCrusader Apr 2020 #46
Yea I noticed that too fescuerescue Apr 2020 #54
I'm sure the people you call sheep love being insulted. Classy! Nt USALiberal Apr 2020 #47
I always research the problem symptoms first. LiberalLovinLug Apr 2020 #48
What was the repair? fescuerescue Apr 2020 #53
They tried something like this with my daughter... The Conductor Apr 2020 #55
Yes. soldierant Apr 2020 #58
what exactlly was the "something" Skittles Apr 2020 #59
I'm going to say something that will sound like a commercial kyburbonkid Apr 2020 #63
I was so glad when my car was paid off alphafemale Apr 2020 #64
Many years ago, I had to take my car in for an emission sticker. Went to a texaco station niyad Apr 2020 #68
Yes too many sheep I_UndergroundPanther May 2020 #69
I never use the dealership unless it can't be avoided. Xolodno May 2020 #70
A big payoff in skill set bucolic_frolic May 2020 #71
I worked for a few years as an auto mechanic. MineralMan May 2020 #72
They're obligated The Wizard May 2020 #73
In ten years dealerships will be radically different. The Wizard May 2020 #74
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