General Discussion
In reply to the discussion: I just threatened the Toyota dealership where I bought my car. [View all]AtheistCrusader
(33,982 posts)They didn't have to.
I bought a 2017 Jeep Renegade, and it was a mechanical nightmare. Thermostat died. Can't just change the thermostat, you have to change the entire housing. Ends up being about $900 parts and labor. Not covered by the power train warranty. Thermostats are consumable, like brake pads.
No fucking way in hell it should go bad in 20,000 miles, but it can happen.
The warranty is a contract. It spells out what it covers and what it does not. Sometimes the outcome sucks for the consumer, but it is a contract.
At 53,000 miles the engine ate cylinder #4, loss of compression, oil blow-by, burnt piston. They replaced the entire engine, no charge. They had to.
It's a contract.
But yes, dealerships do sometimes cover things for irate customers that don't understand their rights per the contract.