My Western Dental experience today ( A warning to all who may go there) [View all]
Dear corporate Masters ,
While I'm not a millionaire so in your eyes the treatment I and my son just received is all about the profit that your CEO's make and not about my Smile at all. My son had a first time patient appointment at 11:45 am today I just got home after 4 hrs of sitting at your concord location. I dropped a complaint in the box there at the office too. This was my first experience with FAST food Dentistry. I feel as though I have been brutalized by your overbooking system. So while I was waiting in the waiting room my son was waiting in the dentists chair for over an hr w/o being seen. It wasn't until I asked how long this was going to take for the dentist to see him and even then My son said they kept walking away to see other patients. If you guys aren't going to be ready when appointments are scheduled Why are they scheduled at that time? (oh yeah your profit motive outweighs the importance of your patients time and smile) Because of an 11:45am appointment My son and myself haven't eaten since 8:00 am this morning and it's 4pm now.
How dare you think you can treat the American working class tax payers this way. And the poor people who work there. I really feel sorry for them day in and day out listening to Irate people like myself . Your Corporate over Schelduling left me feeling Valueless and brutalized.
We will not be returning to a place where everyone who works is stressed. Perhaps your CEO should visit an office someday and listen to the people who work harder than He everyday. He won't , I'm sure he's too busy at one of his vacation homes somewhere. He probably PAYS LESS taxes than the average customer too.
I will Tell my over 700 friends on Facebook my experience, I plan on Creating a anti western Dental page too. As a paying customer I deserve to be treated as if my time matters to you. I work with disable children I know my value. Repeat Customers obviously don't know their Value.
"thank you for calling western dental how can I make you smile today?" HA!
My sincerest Regards,
XXXXXX XXXXXXXXX
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