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Response to TEB (Reply #4)

Sat Aug 31, 2019, 03:13 PM

5. the pressure point here is the manager on duty

Looked to be probably old enough to order beer, not sure about the hard stuf. I figure he had some kind of instructions from the next person up the chain of command who's taking a few well-earned days off this weekend. Need to walk back in and talk to that person next week. He or she can do the right thing and make it a good learning experience, if I'm dealing with a competent individual.

Failing that, the reason for refusing a refund was we'd taken bites of the pie. An absurdity I pointed out, can't tell they used questionable product that tastes bad by looking at it. So I suppose we could take them up on the replacement, refuse it immediately, and ask for a refund on the basis it was uneaten. I suppose I could claim it smells spoiled and based on the prior experience it's not unreasonable. Figure I waste their money in excess of their costs if I can do that two times, cheaper and more goodwill to give a refund when you serve food that tastes like something Andrew Zimmern might eat in a questionable Budapest back-alley establishment.

Meanwhile, TripAdvisor has a less-than-glowing review and corporate has a complaint registered.

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Arrow 5 replies Author Time Post
TEB Aug 2019 OP
Ohiogal Aug 2019 #1
AJT Aug 2019 #2
NotASurfer Aug 2019 #3
TEB Aug 2019 #4
LineLineLineNew Reply the pressure point here is the manager on duty
NotASurfer Aug 2019 #5
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