Finally got out and went to Lowes today. Was very disappointed. [View all]
Had few necessities for plumbing repair and wanted to pick up a few flowers for out front of our house. This is in north central Kentucky. I'm a 72YO male and high risk.
Despite all their hoopla on their web site about employee and customer safety, when I went in you would never guess there's a global pandemic happening at all.
* Only a small percentage of staff were wearing masks or practicing social distancing. Checkout clerk had no mask, eye protection or barrier shield.
* No social distancing signs as shown on web site and no directional aisle signs.
* The only indication of any concern whatsoever was an occasional goofy "we care" recording on the PA.
I was also shocked at how careless so many customers were although there was a higher percentage of customers wearing masks then Lowes employees, although most with masks were older folks like me. I sensed a low percentage of both customers and employees having concerns for social distancing.
So, after returning home, I wanted to raise some hell with Lowes about their disregard for safety. Although it was hard finding an email address for them, I finally found one on their corporate site. I'm writing them a nasty-gram tonight to outline my observations and to let them know I won't return under those conditions.
Earlier in the day, my son went to Kroger for our biweekly grocery run. Our store is roughly 5-miles from that Lowes store. The Kroger store requires customers to wear masks in order to enter and he said almost 100% of employees wore masks. They have directional aisle markers and cashiers have barrier shields.
What a contrast and what an unnerving experience for me.......
Any suggestions on anything special to tell Lowes in my email will be appreciated.