Help. UPS management contacts in Texas? [View all]
Do any of you happen to know someone who works for UPS in Texas? I'm specifically looking for a UPS manager in Dallas, Mesquite or Lone Star, TX...but would welcome any UPS manager in TX willing to talk to me. Long story short, I shipped a custom built wooden crate to a customer in Dallas that has come up missing. This crate is distinctive...it isn't a random cardboard box. The item inside this crate cannot easily be replaced. UPS is telling me it is lost and wants to write a check and be done with it.
The last physical scan of the crate was in Lone Star, TX on 8/22/20 and the crate should have then traveled to Mesquite, TX and gone out for delivery from there. UPS's "logical scan" (their term) tracking shows it in Mesquite but there isn't any physical proof that it actually made it there. My local UPS account rep is not getting anywhere on this. UPS account reps are not given peer to peer contact information within the company. My customer is being so patient and kind...he knows this isn't my fault and at the same time he is very disappointed. His pleasant demeanor over this makes me want to work that much harder to find this crate.
I know it is a long shot that one of you can help me...but you never know. Thanks in advance. 
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