Last edited Sun Apr 29, 2018, 05:07 PM - Edit history (1)
from the line up (and replacing with nothing) or one year into a two year contract raising your monthly fees at least 50% under the claim that the "special package" that defined the previous contract was NO longer available.
Calling COMCAST for support is generally a "around-the-world" lesson in futility given the bounce from one scarcely English speaking call center to another. During prime US hours, you can sometimes demand your way through to a US-based supervisor if you haven't already reached your emotional limit and they will sometimes break through the "script" driven NO-HELP lines.
I now typically take time off from work to go in person to one of their centers for help, which has worked as long as you pick the right time. Seems a lot of those guys are very sympathetic and actually TRY to break through the red tape to fix things. If you need technical help, the guys they send out are usually quite good and their scheduling system admittedly has gotten much better. But with billing/contract issues...you pretty much have to go in or suffer phone call center hell.
Has it gotten better over the years?--maybe marginally, but all the above problems with fees and contracts still apply.
My northern Colorado locale voted to develop a municipal broadband system and though I know it will surely be some time in the future, I an scarcely wait. That voter initiative succeeded despite COMCAST and a handful of other cable providers spending more than 2000 x more to oppose on tv than the small group pushing the referendum to pass.
So Comcast v Dish, I don't have personal experience with DISH. But COMCAST is just about my only non-satellite choice so it remains the "devil you know and the devil you hate--at least some of the time"
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