maybe this is common and not only my experience...

[Ohiogal]

7. If anything,

Medical office staff should absolutely understand that the patients coming in may be ill, distressed, or upset, and may not be totally up to dealing with their demanding protocol. It's not all about THEM! I know in the days after I first got diagnosed with cancer, I probably acted like a glassy eyed zombie when I went to my first surgical and oncological visits. (this was ten years ago). I even apologized to the staff at the surgeon's office once I was much better and they were all so sweet and said they'd seen much worse and not to worry about it.